Erick Pacatang

Experience

• 

  Sykes Philippines

  Jun 2007 - Aug 2008

  Customer Service Representative

  • facilitated transactions received over the phone and email (e.g stock buy/sell orders, wire requests, management of stock certificates, among others) for a US-based financial services company;• passed the FINRA General Securities Exam (Series 7) with rating of 89%;• passed the NASAA Uniform Securities Agent State Law Examination (Series 63) with rating of 85%.

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  East West Banking Corporation

  Apr 2011 - Jan 2014

  Account Officer

  • managed and grew a portfolio of borrowing corporate and middle market Filipino-Chinese accounts;• evaluated and prepared credit proposals for presentation to the Loan Committee;• enforced clients’ compliance to internal/regulatory risk policies, and reporting requirements.

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  Bank of the Philippine Islands (BPI)

  Jan 2014 - Apr 2020

  • boosted group productivity by 200% in 2019 through effective supervision and mentorship of a team of 6 credit officers and 2 credit analysts, handling a total portfolio of 700 unique clients;• reviewed and endorsed an average of 36 credit write-ups per month, translating to Php1.2B in new loan approvals, and Php8.98B in credit line renewal in 2019;• reduced TAT by more than 50% and generated Php300M in new loan business by leading an ad-hoc team which developed a simplified template for the Bank’s Real Estate Developer Tie-up Program. Show less • presented credit proposal memos to the Credit Committee, which is based from financial and operational information gathered through documentation, client interview, and site visit/client calls;• worked with Relationship Managers to maintain balance between business generation, client satisfaction and compliance with internal policy, loan covenants, and industry regulation;• spearheaded, on special appointment by the Division Head, reporting of Commercial Credit Division’s weekly accomplishments in the Business Bank MANCOM. Show less • grew assigned loan portfolio at a yearly average of 15% for 4 years, leading to having the biggest portfolio in the Division with total loan outstanding of Php4.46B and highest net income from loans contribution of Php191.26M by year-end 2016;• guaranteed efficient delivery of bank services and exception handling by properly coordinating with internal partners resulting to timely fulfillment of client requests; • enforced clients’ compliance to internal/regulatory risk policies, and reporting requirements. Show less

  • Credit Reviewer

    Jan 2019 - Apr 2020

  • Credit Officer

    Jan 2018 - Dec 2018

  • Relationship Manager

    Jan 2014 - Dec 2017
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  Alexandra Park Dental

  Aug 2020 - Feb 2021

  Dental Operations Assistant

  • performed general admin tasks such as: welcoming/screening/scheduling patients, invoice and payment processing, insurance claim coordination, managing people traffic, disinfecting facilities, among others

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  Kelly

  Dec 2020 - Oct 2021

  Operations Officer II

  • fulfill statement requests, and correspond with external clients where applicable;• process loan payout requests which covers initiating a document package, evaluating payout transaction, manual collections/reimbursement in the system, and coordinating between stakeholders

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  TD

  Oct 2021 - now

  • Lead Operations Officer

    Sept 2023 - now

  • Operations Officer II

    Oct 2021 - now