Abbie Cocke

Experience

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  Miller Marina Fuel Dock

  Apr 2012 - Oct 2019

  Store Manager and Dock Hand

  -Tracked and maintained all business finances-Made hiring and firing decisions -Oversaw and delegated daily operations-Created and distributed employee schedules-Maintained updated balances of fuel reserves-Properly stocked store and determined merchandise prices-Weekly cash register reconciliation-Ensured customer and employee safety-Assisted new employees through training-Built lasting customer relationships-Positively networked to build clientele

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  Credit Union ONE

  May 2017 - Jan 2018

  Teller

  -Ensured customer satisfaction with each transaction-Verified balancing of cash drawer-Informed customers of promotions-Organized files and workspace for visual appeal and practicality -Active and efficient team member-High transaction per hour rate

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  Flagstar Bank

  Feb 2019 - Dec 2019

  Financial Service Representative

  -Initiated financial health conversations to make appropriate customer referrals and suggestions-Helped customers problem solve and use their financial tools wisely-Ensured customer satisfaction with each transaction over the phone or in-person-Provided deposit, withdraw, account closing, statement, and check research services-Issued checks, ATM/Debit cards, and other basic account upkeep services-Initiated wires, credit card applications, and loan referrals-Occasional account opening-Verified balance of cash drawer each day-Maintained organization and retention of office space and paperwork Show less

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  The Detroit Club

  Nov 2019 - now

  Financial Controller

  -Maintain and report QuickBooks figures that accurately reflect daily banking activity.-Daily review and entering of 2-touch PMS Z-report and Shift-4 Report to QuickBooks. -Appropriately record all expense and income receipts.-Bi-weekly review and checks cut for payment of bills and open invoices. Weekly report of higher or abnormal spending to be corrected.-Track and deposit weekly cash balances.-Weekly submission of payroll through the system. -Charge banquet deposits according to negotiated deposit schedule.-Maintain updated membership database. Initiate monthly member-billing, including reporting and attempting to collect overdue balances. -Monthly bank, credit card, and debit card reconciliation.-Prepare monthly profit, labor percentage, and COGS reports using excel.-Maintain up-to-date employee records, including those reported for health insurance and unemployment purposes. Show less