Alif Mahmud Tasif

Experience

• 

  Education Express

  Feb 2009 - Jan 2012

  Senior Executive Officer

  • Daily, weekly & monthly report Prepare & filing of all vouchers like Receipts & Payment, Maintain Journal voucher, Cash Book, General Ledger submission statements on time to the Management. Look after Bank Book, Bill Register, Debtors & Creditors Ledger, Party registers related to finance & accounts. Maintain & reconcile of Bank Accounts statements.• Maintain all financial transactions for providers(Deposit, Credit, AC-AC transfer, Pay order)• Checking of Accounts receivable & payable regularly, VAT/TAX-related activities. Correspondent with foreign university & college for clients. Contact with various firm concern to known about country embassy systems rule, regulation & report to concern department. Show less

• 

  Robi Axiata Limited

  Jan 2012 - Jul 2013

  Agent, Customer Experience

  • Provide professional customer service over phone & Build customer’s interest in the services and products offered by the company• Provide highest quality of service to the customers over the phone• Carry out daily, monthly or other assign tasks in Inbound or Outbound contact center.• Daily, weekly & monthly report submission to team leader & assist him in all sectors.

• 

  Genex Infosys Limited

  Jul 2013 - Sept 2014

  Customer Service Executive

  • E-mail response, Facebook response; look after instant SMS response and electronic voucher management system. Eventually, work with Channel Support team, CM Team & Training & Development Team. Also Co-ordinate team as a Supervisor in absence of TL or in management decision.• Handle customer query and primary complain through telemarketing both inbound and outbound.• Keep abreast with the latest information about the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently• Achieve daily quantitative as well as qualitative targets and service levels related to Inbound or Outbound calls• Handle customer complaints and do primary steps to settle it down. Show less

• 

  Robi Axiata Limited

  Sept 2014 - Mar 2015

  Senior Customer Experience Executive

  • Develop scenario planning with identified and quantified potential impact on WIC s for RGB/ Revenue/ Product Availability /Recharge satisfaction/Community Building.• Define key objectives for walk in centers business plan also take initiative for implementation of that plan in areas like RGB & Revenue.• Track walk in center performance against target given by Management.• Develop and track process to improve Walk in Centre performance for Service ExcellenceAct as a facilitator for different departmental initiative to achieve short term business goals (Campaign, Sales drive, Service satisfaction).• Administering and collating data for walk in center.• Engage with cash management & Mobile money (bKash) process & compile all the collection report for the centers.• Dealing with SAP.• Audit activity will take part of year ending. As an internal auditor, audit the stock, inventory, assets & petty cash of the branch. • Involve in International Roaming activity.• Defining new ways to leverage the organization’s resources to serve customer needs; Setting benchmark for developing new customer solutions.• Creating benefits and value for customers and consumers. Identifying/anticipating synergies and acts on unmet customer/consumer needs clearly identify & drive the strategic direction of customer centrist behavior.• Provide guidance and assistance to juniors and organization to promote customer loyaltyAble to analyze the customer need and suggest value added service to create customer loyalty. Show less

• 

  BKash Limited

  Mar 2015 - now

  • Ensure & establish connection with internal (Admin, HR, IT Support, Fraud & Dispute Management) stake holder for operational smoothness for Customer Care.• Insight Capture & reflection on Fraud attempts & victim’s sufferings communication to concern department.• Ensure proper execution within SLA of the Mistakenly Transacted Money by the customer.• Ensure Front executive IT complaints are acknowledged and resolved within the stipulated timeline.• Provide logistic support in 275 Customer Care across the country.• Process employee expense claim for necessary approval from concern end.• Assist in interviewing, recruiting, training and separation related issues in bKash Care.• IT Asset inventory maintenance of 275 Customer Care.• Employee database maintain and update time to time and provide support to related departments and interaction points tracking at bKash Commercial Website. • Ensure POSM support, QC of newly produced POSM at bKash warehouse and maintain the SLA of the POSM deployment.• Incident reporting and follow up to execution within SLA. Show less • Serve customers in opening new accounts, updating current accounts and closing accounts including but not limited to checking, savings, CDs, safe deposit boxes, IRAs and HSAs• Assist customers with routine account-related requests such as:Funds transfersStop paymentsInterest deposit products and service chargesATM & Customers Own Account usage and limitsChecking and savings account transactionsFunds availability assurance to customersWide-ranging verification requests by Bangladesh BankMerchant Account HandleBill pay and mobile bankingWire transfers• Cross-sell company products and services based on customer needs, in accordance with the Bangladesh bank’s program standards.• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.• Evaluate customer requests for service charge refunds and process necessary paperwork to refund customer service charges as necessary.• Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones. Primarily responsible for lobby presentation including general neatness, kid’s corner and availability of refreshments.• May input, maintain and/ or delete ATM and Merchant account within system.• Facilitate IRA creation, rollovers, transfers, distributions, and account closing.• Assist customers in redeeming their savings money.• Open, set timers, and close the safe deposit vault utilizing dual control.• Contact customers to obtain necessary signatures and documentation on accounts due to an exception or missing information.• Actively participate in training programs to maintain and acquire additional job knowledge and skills.• Maintains the highest level of confidentiality with all information obtained.• Perform as a team member in allocating and coordinating the work flow.• Comply with all department and company policies, procedures and regulations.• Other duties as assigned. Show less

  • Assistant Manager, Operation Development, Reporting & Coordination

    May 2021 - now

  • Senior Officer, Preferential Service & Coordination, Customer Service.

    May 2017 - May 2021

  • Officer, Customer Interaction & Process Development, Customer Service.

    Mar 2015 - May 2017