Nam Bui

Experience

• 

  Micro Focus

  Nov 2015 - Aug 2019

  Senior Technical Support Engineer

  • Provide technical support for MicroFocus Application Lifecycle Management product, an Enterprise software solution to manage the core application lifecycle, from requirements through deployment, granting application teams the crucial visibility and collaboration needed for predictable, repeatable, and adaptable delivery of modern applications.• Assisting customers go through deployment process, troubleshooting issue related to the application.• Working with MSSQL/Oracle/postgres database• Also provide technical support for MicroFocus Unified Functional Testing – a comprehensive Enterprise solution for functional test and regression test automation, combined with functional testing for headless systems. • Sometimes I provide extra miles support to help customer write Automation test script• Create knowledge management or using known KB and report to management. Show less

• 

  Niteco

  Aug 2019 - Feb 2021

  - Project monitoring, reporting, and management of risks/issues/scope.- Leading Onboarding phase from the initial customer meeting until the full managed service operation.- Manage the resources and ensure all Onboarding scope, checklist are verified- Manage, update, and retain the knowledge for Service Desk and Infrastructure Team.- Motivate and evaluate team members, provide them with valid and constructive feedback.- Take initiative in improving reporting, processes, workflow, and client outcomes.- Study new technology stack, practice, tools, and train for team members.- Manage Azure cloud infrastructure (Virtual Machine, AppService, Database Service.. )- Providing customer support, troubleshooting, Error analyzing, RCA- Build up Monitoring dashboard, Monitoring system, and notification for Oncall personnel.- Customize and optimize the service desk system. Show less

  • Application Managed Service (AMS) Teamlead

    Jun 2020 - Feb 2021

  • Technical Account Manager

    Feb 2020 - Feb 2021

  • Application Management Engineer

    Aug 2019 - Feb 2021
• 

  NS1, an IBM Company

  Feb 2021 - now

  Engineer I

  NS1 optimizes the delivery of the world’s most critical internet and enterprise applications. Only NS1’s platform is built on a modern API-first architecture that acts on real-time data and grows more powerful in complex environments, transforming DNS, DHCP, and IP Address Management (IPAM) into an intelligent, efficient, and automated system. NS1’s technology drives dramatic gains in IT efficiency and application performance, reliability, and security for the largest global enterprises, including LinkedIn, Dropbox, Pitney Bowes, Bleacher Report and The Guardian. Investors in the company include Dell Technologies Capital, Cisco Investments, and GGV Capital. Visit www.ns1.com to learn more. Show less