Kayla Roberts

Experience

• 

  The TJX Companies, Inc.

  Oct 2011 - Sept 2014

  Sales Associate
• 

  Integrated Wellness Partners - Sequoia Wellness at NEOMED

  Jan 2015 - Jan 2017

  • Member Services Lead/ Manger on Duty/ Receptionist

    Oct 2015 - Jan 2017

  • Member Services Associate

    Jan 2015 - Oct 2015
• 

  Integrated Wellness Partners - Sequoia Wellness at NEOMED

  Jul 2017 - Sept 2019

  • Compose a monthly shift schedule for 7 associates within the companies budget• Manage 7 employees• Lead contact for implementation of new software for all 4 centers•Strategic Planning • Handle all pre-billing for monthly dues• Compose all statements and billing for NEOMED corporate accounts• Provide monthly and weekly reports on membership, satisfaction, usage and ratings• Process all membership changes including cancellations, holds and adding/removing members• Conduct interviews/hire• Conduct annual reviews for 7 employees• Approve all membership paperwork for the center• Compile monthly A/R aging reports to then reach out to the member to inform them and find the solution• Handle membership satisfaction calls and respond to any problems that may occur• Recruit potential members by calling and emailing them information about the center• Design and order apparel, communicating with different companies finding the best price and quality for our company to sell• Lead, manage and organize an annual 400+ member appreciation party 2016-2019• Provide prospects tours of the facility and authorize any extra benefits to add to the membership to make the sale• Created and manage a member follow up system to retain our members• Sell membership contracts• Developed Corporate Memberships • Marketing Show less

  • Member Services Coordinator

    Jan 2017 - Sept 2019

  • Community Outreach Intern

    Jul 2017 - Dec 2017
• 

  Medical University of South Carolina

  Sept 2019 - Feb 2020

  Front Desk Administrative Assistant - Orthopaedics
• 

  Merrill Gardens

  Feb 2020 - Jan 2023

  • Senior Business Office Director

    Dec 2022 - Jan 2023

  • Business Office Director

    Feb 2020 - Dec 2022
• 

  Skin Clique

  Jan 2023 - now

  • Finance & Inventory Specialist

    Jul 2024 - now

  • Finance Support Specialist

    Jan 2023 - Jul 2024