T Raja

Experience

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  HDFC Bank Limited

  May 2007 - now

  Branch Head

  Playing a leading role in running a successful branch by making the right choices to deliver excellentresults and achieve retail goals.Duties: Handle banking operations related to determining financial objectives, preparing & implementing systems,policies & procedures for streamlining the banking operations. Manage the overall functioning of process, identify improvement areas and implement adequate measuresto maximize customer satisfaction level. Handle current account deposits, savings account deposits, cash, & administrative departmentsFollow the process / procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications. Conceptualize and implement competent strategies with a view to penetrate new accounts and expandexisting ones for a wide range of banking products / services Implement competent strategies for boosting business with a view to penetrate new accounts and expand existing ones for meeting pre-determined business objectives and targets Manage customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Build and maintain healthy business relations with clients, ensure high customer satisfaction matrices by achieving delivery & service quality norms. Led, manage & monitor the performance of team members to ensure efficiency in banking operations andmeeting of individual & group targets Ensured the highest standards of Know-Your-Customer (KYC) requirements by administering the file flow from login to disburse. verification of the Client data, performing due diligence checks on the Clients, reviewing KYCdocumentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions Show less