Michael Clark

Experience

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  Hewlett Packard Enterprise

  Jun 2006 - Oct 2014

  Project and Portfolio Management (PPM) TSE and Technical Account Manager (TAM)

  *Specialized with assisting clients in the Install/Upgrade focus group which include performance, ldap, external web servers, single-sign-on, etc.*Worked on the Strategic Team assisting the premier clients*A Knowledge Base Coach which trains other engineers on how to use/write articles following UFFA (“use it, find it, fix it, add it”)*Assist Tier 2 support which is assisting strategic clients, mentoring Tier 1 engineers, and working with R&D to resolve unknown problems*Handle escalations and production down environments*Wide range of skills need to support product: sql, UNIX/Windows, Oracle, Java, xml, etc. Show less

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  Micro Focus

  Oct 2014 - Nov 2018

  ArcSight Technical Support Engineer (TSE)

  *Work as a Tier 3 Support Engineer helping Front Line Engineers and Premier Clients.*Assist clients when parsing issues with logs for the SmartConnectors. These Connectors can use sql or regex to pull data from other products.*Help new hires get trained and their lab machine up and running.*Create as many Knowledge Base articles as possible for coworkers and clients.*Assist with network troubleshooting to help clients with communication issues.*Obtained certificate for Certified Ethical Hacker (CEH) Show less

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  AlienVault

  Nov 2018 - Sept 2019

  Customer Enablement Engineer for Alien Vault

  Helping clients with Proof of Concepts and ensuring clients get the full value of the product.(AT&T then purchased AlienVault)

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  AT&T Cybersecurity

  Sept 2019 - Aug 2024

  Helped existing clients who used or were looking to use the Unified Security Management Anywhere (USMA) XDR tool, or SentinelOne, or use our Managed Vulnerability Program (MVP) through our Consulting Services (Qualys/Tenable). I am working as a technical resource to answer or get answers for potential and existing clients.This would be for the tools our Consulting Organization use, tools our Managed Security Services (MSS) use, and tools that our Security Operation Center (SOC) Service use.Some of the vendors include: Qualys, Tenable, SentinelOne, Palo Alto, Fortinet, Check Point, Zscaler, and LevelBlue (for our own XDR tool Unified Security Management Anywhere).

  • SSE/Technical Account Manager

    Jan 2023 - Aug 2024

  • Solution Sales Engineer (SSE)

    Sept 2019 - Jan 2023
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  LevelBlue

  Aug 2024 - now

  Sales Support Representative

  (AT&T does a joint venture with WillJam to form LevelBlue)I am working as a technical resource to answer or get answers for potential and existing clients.This would be for the tools our Consulting Organization use, tools our Managed Security Services (MSS) use, and tools that our Security Operation Center (SOC) Service use.Some of the vendors include: Qualys, Tenable, SentinelOne, Palo Alto, Fortinet, Check Point, Zscaler, and LevelBlue (for our own XDR tool Unified Security Management Anywhere). Show less