Katheryn Hall

Experience

• 

  Walmart

  Dec 1999 - Feb 2005

  • Cash Office Associate

    Dec 2001 - Feb 2005

  • Customer Service Manager

    Sept 2000 - Dec 2001

  • Sales Associate

    Dec 1999 - Sept 2000
• 

  Odyssey Healthcare

  Mar 2005 - Jun 2008

  • Competency in administrative procedures and systems such as word processing, managing files and records, transcription, designing forms, office procedures and maintaining databases• Receive and route messages or documents, such as laboratory results and medical records• Perform secretarial duties using specific knowledge of medical terminology• Developing specific goals and plans to prioritize, organize, and accomplish assigned work

  • Medical Office Receptionist

    Aug 2005 - Jun 2008

  • Certified Nurse Aide / Home Health Aide

    Mar 2005 - Aug 2005
• 

  SYKES

  Sept 2010 - Apr 2019

  • Coach and mentor customer service team by motivating individuals to meet/exceed metrics; promote development and job knowledge skills• Develop and maintained an excellent rapport and business relationship with the Client• Lead peers and subordinates with a vision of passion and trust from a virtual environment; encouraging teamwork• Strong desire to design and improve upon business reports • Proven ability to conduct report presentations to client while explaining report results and solutions Show less

  • Operations Team Lead

    Jun 2016 - Apr 2019

  • Shift Lead

    Mar 2013 - Jun 2016

  • Customer Care Professional

    Dec 2011 - Mar 2013

  • Customer Care Professional

    Aug 2011 - Dec 2011

  • Customer Care Professional

    Aug 2008 - Dec 2011

  • Customer Care Professional

    Sept 2010 - Jan 2011
• 

  Dynamic Workforce Solutions

  Sept 2019 - now

  • Business professional committed to identifying job opportunities for participants and matching qualified candidates with these employment opportunities• Utilizing extreme customer service in developing relationships with employers and customers• Successfully placing participants into jobs and providing on going retention services to both the employer and the participant • Instruct customers in job seeking activities, application procedures, resume writing, interview preparation, and job retention skills• High proficiency utilizing computers to prepare documents and presentations as well as understand and submit data entries• Evaluating customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

  • Business Engagement Representative

    Sept 2020 - now

  • Career Resource Technician

    Sept 2019 - Sept 2020