Abigael Akpobasa

Experience

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  Goshen High School

  Sept 2018 - Sept 2019

  Classroom Teacher
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  Zincere Concepts

  Sept 2019 - Oct 2021

  External Auditor
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  Christ Pinnacle School

  Sept 2019 - Mar 2020

  Elementary Educator
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  Boundless Enterprise

  Aug 2020 - Oct 2021

  Operations Manager

  Trained and mentored employees on conflict resolution and customer management, leading to the attainment of the highest customer service rating in the company's historyResolved inquiries via phone calls, SMS, and email. Also established communication protocols to follow up with defaulting customers.Pioneered development of an improved system for following up on unsatisfied customers, leading to a significant decrease in unhappy customersDeveloped a new customer service representative training program that cut training time from one month to one week.Interfaced daily with internal partners in accounting. Show less

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  PalmPay

  Apr 2021 - Aug 2022

  Business Developer

  Business Developer with a proven track record in driving revenue growth and expanding market reach. Adept at building strategic partnerships, identifying growth opportunities, and delivering results in a highly competitive environment.Key Highlights:* Spearheaded client acquisition strategies, achieving consistent sales growth and surpassing revenue targets.* Managed a robust portfolio of high-value clients, fostering long-term relationships and loyalty.* Conducted comprehensive market research to identify trends and opportunities, refining sales strategies to stay ahead of the competition.* Developed tailored solutions to meet client needs, resulting in increased customer satisfaction and retention rates.* Collaborated with cross-functional teams to deliver seamless service and meet client expectations.* Trained and supported junior team members, enhancing team performance and efficiency. Show less

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  PalmPay

  Oct 2022 - now

  Experienced Operations Manager with a proven track record in leading aftersales operations, team management, and strategic planning. Currently overseeing operations across multiple states, managing a large, high-performing team of Business Development Managers (BDMs) and Business Developers (BDs). Committed to driving exceptional customer satisfaction, operational efficiency, and outstanding results through strategic leadership and team empowerment.Key Responsibilities:1. Oversee aftersales operations across 9 different states in Nigeria, ensuring seamless service delivery and exceptional customer experiences.2. Lead, mentor, and inspire teams to achieve and exceed performance metrics.3. Streamline workflows and implement innovative strategies to optimize efficiency.4. Analyze KPIs to identify areas for improvement and maintain high operational standards.Skills and Expertise:- Operations Management- Aftersales Strategy- Team Leadership & Development- Process Optimization- Customer Relationship Management-Data driven Decision making Show less Accomplished Business Development Manager with a proven track record in driving operational success, team performance, and revenue growth. Leveraged expertise in strategic planning and market expansion to exceed organizational objectives while fostering a culture of collaboration and high performance.Key Highlights:1. Successfully led business operations across multiple regions, achieving significant revenue growth and market penetration.2. Developed and implemented sales strategies that increased client acquisition and retention rates.3. Mentored and managed cross-functional teams, consistently surpassing performance targets.4. Built and maintained strong client relationships, ensuring long-term business partnerships.5. Enhanced operational efficiency by streamlining workflows and optimizing resources.Skills:Strategic Business Development | Team Leadership & Mentorship | Revenue Growth Strategies | Market Expansion | Operational Excellence Show less

  • Operations Manager

    Apr 2024 - now

  • Business Development Manager

    Oct 2022 - Apr 2024