Gemma Shardlow

Experience

• 

  Crane Telecommunications

  Dec 2000 - Aug 2004

  Part of the process team responsible for the redesign and re-implementation of the corporate Sage ERP solution. Team leader for the LG sales order processing team.

  • Business Process Consultant

    Sept 2002 - Aug 2004

  • Sales Support Specialist

    Dec 2000 - Aug 2002
• 

  East Sussex County Council

  Sept 2004 - Oct 2008

  Business Analysis Consultant

  Conducted requirements gathering and functional specification documentation. - Business process modelling, analysis and redesign.- Cost benefit and risk analysis.- Defined business cases.- Designed and facilitated workshops and lead training sessions.- Ran projects according to PRINCE2 management standard.

• 

  American Express

  Oct 2008 - Jun 2021

  Responsible for the delivery of a brand new FX platform within American Express, with specific focus on platform integrations and client management.- Driving and influencing development throughout the program life cycle. - Communicating objectives, key results and critical metrics for the product. - Managing & prioritising the backlog according to commercial and strategic drivers.- Fostering & maintaining strong relationships with stakeholders.- Analysing requirements & realising value propositions. Show less

  • Senior Product Owner

    Mar 2015 - Jun 2021

  • Lead Business Analyst

    Jan 2014 - Mar 2015

  • Lead Business Analyst

    Oct 2008 - Jan 2014
• 

  Thales

  Jun 2021 - Apr 2022

  Product Owner & Team Level Agile Coach

  Product Owner & Agile Coach. As an agile coach, I introduced agile approaches to software development, ensured that the teams were living the agile values, were supported and had the skills and knowledge to become their own mentors and change catalysts. As a Product Owner, I set the roadmap, priority, and vision for innovative products and worked closely with customers and development teams to deliver new solutions.

• 

  National Trust

  May 2022 - now

  Acting as the link between projects and business as usual operations.Working with the Property Operations Manager (BAU) to ensure a continuous feedback loop and the smooth transition from projects to business as usual operations. Working on conservation and infrastructure projects to facilitate successful delivery. Leading across departments to achieve project results. Taking a research, development and testing approach to how we develop change across the property. Leading on engagement with key stakeholders to gain support for property projects and initiatives.Producing a clear communications plan so everyone is well informed of project plans and timescales.Managing Lyme's green travel plans. Show less

  • Property Operations Manager (Projects)

    Nov 2024 - now

  • Project Coordinator

    Sept 2022 - Nov 2024

  • Volunteer Staff

    May 2022 - Sept 2022