Deepu A.M

Experience

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  Fastbit Computer Consulting, Bangalore, India

  May 2005 - Jun 2006

  Hardware Engineer

  • Identifying and troubleshooting hardware problems.• Maintenance of client systems & Monthly servicing.• Installing MS Windows XP/2000 desktop/workstation operating systems and applications & Crimping, configuring LAN.

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  Network solutions Pvt Ltd, Bangalore, India [Client: Infosys Technologies limited, Bangalore]

  Sept 2006 - Mar 2011

  Engineer system

  • Installation, Configuration and administration of Windows Client and Server OS as per Organization standards.• File Server administration – Sharing of files and folders and Distributed file system.• Implementation and maintenance of Print Servers.• Maintenance of virus free desktop environment through antivirus software and updates.• Backup and restoration of servers.• Managing ODC’s. • Responding to calls and resolving the problems within the stipulated time (SLA). • Created and deployed desktop images using Symantec Ghost, BDD & MDT servers.• Improved client relations and service based on outstanding communication, technical efficiency and problem-solving skills.• Laptop Installation, configuring wireless Networking and Troubleshooting. Show less

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  Mindtree Ltd.

  Apr 2011 - Dec 2014

  Engineer- IMS

  • Supporting multiple customers, daily monitoring all the environments are up to date with latest DAT Updates. • Handling tickets related to antivirus issues & Virus infected machines & ISA firewall issues.• Applying critical Microsoft Patches on servers & hot fixes/KB’s using SCCM tool.• Prepare evaluation report & send it to customers.• Managing & deploying patches on Client desktops using Lumension Patch link.• Supporting end users in configuring Laptops & desktops, CISCO IP Phones. Etc. Show less

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  DXC Technology

  Jun 2015 - Sept 2018

  Technology Consultant II

  • Configuring, maintaining and troubleshooting SCCM 2007 / 2012/CB Infrastructure.• Good experience in Standard Operating Environment (SOE) Image creation, servicing and management with MDT, SCCM and DISM tools.• Working closely with our clients on information gathering and based on requirements planning Image designing and implementation.• Worked on Windows 10 in-place upgrade and high level OS customization.• Installing and Configuring Distribution point With PXE role.• Worked and have best practices of Image Management using MDT and SCCM.• Experience in working Windows 10 images (1607/1703) and windows 7 images.• Preparing Windows 7 and 10 build images with MDT& SCCM, adding device drivers and application packages and deploying those to SCCM using task sequence.• Creating migration based Task sequence, media based task sequence, standalone deployments. Show less

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  Microland Limited

  Sept 2018 - Nov 2021

  Sr. Architect

  • Working as project coordinator for ADC migration project.• Managing Windows migration project as team lead in client location.• Worked on the ACT [Application Compatibility toolkit] tool.• Using ACT generated the reports.• Worked on the rationalization of the report.

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  Wipro

  Nov 2020 - now

  Lead Administrator