Charlotte Murray

Experience

• 

  Debenhams

  Nov 2007 - Sept 2008

  My role consisted of working alongside the department manager, helping them with the genuine day-to-day running of the department. I would help to ensure all deliveries are unpacked and taken to the shop floor to the correct concessions. I was a ‘Key Holder’ on the tills which gave me additional responsibilities when it came to cashing up at close of day; I was able to check any discrepancies and was relied upon when closing the store to correctly cash up and close down the till points. I would go to multiple concession brands and help them with events and exclusive promotions, winning many nation wide incentives from such brands as; Urban Decay, Kennith Green Associates, YSL and many more. I was also given the responsibility to train new staff members on how to use and operate the in store tills correctly, how to process simple transactions, refunds and exchanges, along with requesting change and opening store credit cards. Show less

  • Department Supervisor

    Dec 2007 - Sept 2008

  • Sales Assistant

    Nov 2007 - Aug 2008
• 

  Procter & Gamble

  Sept 2008 - Sept 2011

  In this role I developed my skills in sales greatly, I was in a team of three and we all had to contribute high sales to insure the counter would reach target. I was intensely trained across many premium and luxury fragrance brands including some such as Gucci, Dolce & Gabbana, Lacoste, Hugo Boss and others. Myself and my team won many incentives and I was awarded many personal achievement awards for outstanding performance. I also gained my admin skills in this role as my account manager went on maternity leave twice during my time in this role; this allowed me to learn and understand the paperwork, I was able to complete it correctly and effortlessly, reporting these every Monday morning to my area manager. This also lead to me working in another well known store [Boots PLC] for P&G at the same time while a vacancy was filled, I worked the sales and completed admin duties in this store while still working in Debenhams. Show less

  • Brand Specialist

    Oct 2009 - Sept 2011

  • Sales Assistant

    Sept 2008 - Nov 2009
• 

  Clarins

  Sept 2011 - Oct 2017

  I was given my own account in Westfield [London] Shopping Centre, where the company built a brand new boutique counter in the luxury side of the shopping centre; “The Village” in House Of Fraser. I raised this account from a yearly turnover of £23k annually, to finish my first year on £67k, an increase of £45k. The account is now running on an average of £87k after its second year. During my time with this brand I excelled in my role and was able to move into central London, I worked in a luxury department store [House of Fraser] on Oxford Street where I learned many new skills in selling and how to run a business. I Started in my role with Clarins (Clarins Fragrance Group) working as a “one girl account” – managing my business alone, reaching targets, completing admin and promoting my brand within store. I developed a true passion with this brand, planning and completing many events for loyal and regular customers through a rewards scheme the brand offered to it’s customers.

  • Business Manager

    Jan 2015 - Oct 2017

  • Brand Specialist

    Jan 2014 - Jan 2015

  • Account Manager

    Sept 2011 - Dec 2013
• 

  The Orange Square Company

  Oct 2017 - Oct 2020

  Sales Consultant

  I have been given additional responsibilities due to my previous experience as a manager, such as the morning and weekly figures completed along with weekly and daily targets being worked out and communicated to the team. I have been given the leadership of the promotional site, to insure it maintains standards and reaches target on a daily basis. I also plan the team throughout the day, ensuring all breaks are taken and sufficient cover remains on the shop floor at all times throughout business opening hours. My new Business & Account manager are both very supportive of me and are helping me further develop my skills working the admin side of my industry. Allowing me to gain internal knowledge and understanding of my brand and store from a “back of house” point of view. I have been acknowledged for my selling skills and people skills by many of my peers within the company, allowing me to go on selected training events for selected brands within the company, allowing me to meat with such amazing perfumers such as, Erwin Creed, Ramano Ricci and I’ve also have the privilege to have a training session with the Master Perfumer, Francis Kurkdjian. Show less

• 

  Benefit Cosmetics

  Nov 2020 - Feb 2021

  Business Manager
• 

  Artisan People Limited

  Apr 2021 - Sept 2021

  Fragrance Account Manager
• 

  Be Keen

  Sept 2021 - Jun 2022

  Team Leader
• 

  Escentric Molecules

  Jun 2022 - May 2023

  Business Manager
• 

  Les Eaux Primordiales

  Jun 2022 - Oct 2022

  Business Manager
• 

  GUESS?, Inc.

  Aug 2023 - Mar 2024

  Store Manager
• 

  Fragrance Du Bois

  Mar 2024 - now

  Business Manager