Connie Hartman

Experience

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  Citizens Bank of Southern PA

  Jul 1970 - Aug 2000

  Assistant Vice President and Marketing Manager

  Managed the bank's public relations, advertising, product development, market research, marketing plan and product manager for the bank's life stage packaged products for senior citizens and baby boomer segments. Special assignments with bank's holding company, Susuqehanna Bancshares Inc.: Appointed to Long Range Planning Committee - assigned to team responsible for extending centralized Call Center, IVR and Alternative Retail Services to all affiliate banks. Also, on special assignment as member of deposit services team responsible for converting the core processing systems of nine banks within the holding company from various operating systems to the JHA Silverlake platform. Deposit team leader for three of those conversions and integral part of conversion process for the other six. Participated in writing/editing and training CIF and deposit operating procedures. Show less

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  Susquehanna Bank

  Sept 2000 - Dec 2015

  Vice President, Manager, Electronic Delivery Service & Support

  Manages all aspects of the electronic banking delivery channel, including product development, service and support, for online banking, mobile banking, bill payment, multi-factor authentication, eStatements for retail, business and cash management customers. Maintain and ensure customer security and privacy and necessary regulations are followed to mitigate risk to the organization.* Manager of department with 36 team members.* Development of appropriate procedures to provide guidance for department and branch that result in mitigating inherent security and privacy risks.* Business owner and product manager for all online and mobile banking products and services; research, recommend and responsible for implementing new online banking products and services.* Troubleshoot and resolve escalated customer issues.* Ensure quality customer service to internal and external customers.* Ensure online banking services comply with regulatory guidance. * Responsible for vendor management and participation on various vendor advisory boards. Show less

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  Jack Henry

  Feb 2016 - now

  Relationship Manager, Payment Solutions

  Builds and maintains close working relationships with clients as single point of contact. Maintains a high degree of communication and provides research and resolutions.