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Randolph Dean

Randolph Dean

HelpDesk Analyst

Followers of Randolph Dean561 followers
location of Randolph DeanGreater Orlando

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  • Timeline

  • About me

    Renewals Manager at Cisco

  • Education

    • University of Phoenix

      2011 - 2013
      Associate of Arts (AA) Information Systems

    • Strayer University

      2014 - 2016
      Bachelor of Science (BSc) Computer and Information Systems Security/Information Assurance

  • Experience

    • North Carolina Department of Corrections

      Feb 2007 - Jan 2008
      HelpDesk Analyst

      Desktop Support

    • Cisco

      Jan 2008 - Apr 2013
      SME-Partner Support

      Application Support

    • HCL Technologies

      Apr 2013 - Dec 2013
      Senior Analyst

      Salesforce.com Administration

    • Verizon Terremark

      Jan 2014 - Nov 2014
      CSR

      Perform incident lifecycle management for owned ticketsFront line point of contact for information technology solutions, including Managed Hosting and Applicant ManagementEnter and tracks customer issues in the Remedy and Enterprise Trouble Management System

    • Cisco

      Nov 2014 - Jan 2019

      • TS Advantage-Offer Acceleration

        Feb 2017 - Jan 2019

      • AS Security Annuities

        Nov 2014 - Feb 2017

    • Cisco

      Mar 2019 - now
      Renewals Manager

  • Licenses & Certifications

    • HelpDesk Express

      Excelsior College