William Mann

Experience

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  Better Merchants Marketing and Media

  May 1999 - Jun 2009

  Business Manager

  • Prepared and analyzed monthly budgets, cash flow reports, P&L statements, income statements and balance sheets• Managed accounts receivables including collections and cash applications • Managed accounts payables including vendor payments and balancing checking account

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  Dormakaba Americas

  Jun 2009 - now

  Manage Sales Team who meet sales targets through new business.• Team responsible for $20m in annual sales with an annual increase of 10%.• Work with SAP IT team to set up new EDI systems.• Prepare quotations in Saleforce• Provide technical information and explanations• Help customers load new SKUs into their database• Learn customer’s needs and identify cross selling opportunitiesAlso Managed Billing Team from October 2018 to March 2021 with the following functions. • Created cross-training program for different job functions.• Manage online invoicing process.• Hired two teams and transitioned job functions to new location.• Responsible for 48,000 invoices totaling $72 million annually• Shifted from tribal knowledge processes to standardized processes• Initiated reporting process to measure performance and efficiency of team members.• Validated PO's, contracts, quotes, credit request forms and signed work orders Show less • Implemented reason code process to track internal errors causing unnecessary returns and credits which helped decrease error rate to < 1%.• Created tracking process for daily amount of return and credit requests to allow for trending analysis which helped determine efficiency and number of people/hours needed to perform functions.• Managed a team of ten employees that consistently met deadlines in a fast paced environment. • Responsible for approval process for $9.1 million in annual RGAs and Credits.• Increased restock fee capture rate by 83% for a total of $421K.• Handled all national account billing which included vendor portal uploads and monthly reconciliation. • Responsible for all service billing including the matching process involving service sign offs, subcontractor billing, and purchase orders. Show less • Lead team of Credit Analysts that analyzed the payment history, sales history, and risk exposure of over three thousand customers with an annual portfolio balance of over 40 million dollars.• Assign appropriate credit lines to customers by evaluating their Balance Sheet, Income Statement and DNB information.• Train credit analysts on SAP/CRM for support functions.• Organize and coordinate weekly issue meeting with sales staff and management to solve customer service issues quickly and effectively.• Identify core deficiencies within our financial system (SAP) processes and facilitate a platform to resolve pain points across several offices.• Mentor credit analysts to overcome obstacles on collections efforts.• Work with IT and test changes to improve multiple SAP/CRM issues. Show less

  • Inside Sales Manager

    Jun 2016 - now

  • RGA/Credit & Billing Manager

    Mar 2013 - Jun 2016

  • Credit Analyst Team Lead

    Jun 2009 - Mar 2013