Gopalan N

Experience

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  Nubiola

  May 2012 - Jun 2015

  Customer Service Specialist

  Responsible for sales and collections targets given by Organization.Maintaining Customer’s Purchase Order and Executing on time.Preparing documents for Import and Exports of goods.Preparing documents for inflow and outflow of goods.Preparing Sales Invoices and Branch Transfer Invoices.Regular follow up for the Samples feedback to the customers.Coordinating with logistics for dispatches.Coordinating with our branch activities Mumbai & Delhi.

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  Birla Sun Life Insurance Co. Limited. (Aditya Birla Group)

  Jul 2015 - Aug 2017

  Agency Manager

  Recruit, train, and develop a team of insurance agentsSet performance expectations and goals for agents, and provide ongoing coaching and support to help them achieve targets.Conduct regular performance evaluations and provide constructive feedback to agents.Provide guidance and support on sales techniques, product knowledge, and underwriting guidelines.Identify and target potential customers and market segments for insurance products.Stay updated on industry trends, competitor offerings, and market conditions to identify business opportunities. Show less

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  Usha Fire Safety Equipments Pvt. Ltd.,

  Sept 2017 - Jul 2021

  Senior Training Coordinator

  Lead a team of trainers and coordinators providing guidance, support, and mentorship to ensure high-quality training programs.Design and develop engaging and effective training programs using various modalities, such asinstructor-led training, e-learning, and blended learning approaches.Manage the delivery of training programs, ensuring smooth logistics, scheduling, and resourceallocation.Coordinating train-the-trainer sessions and Coaching and feedback to trainers to enhance their facilitation skills.Supported and delivered HR activities such as employee engagement, wellness activities andrecognition programs. Show less

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  Servion Global Solutions

  Sept 2021 - Apr 2024

  Senioior Associate HR and L&D

  Partner with business leaders to develop and execute HR strategies aligned with organizational goals.Led the design and delivery of events such as recognition programs and employee wellness events.Provide guidance and support to managers and employees on HR policies, procedures, and best practices.Manage employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans.Develop and implement performance management programs to drive employee engagement and productivity.Design engaging and effective training programs using a variety of delivery methods such as instructor-led training, e-learning, and virtual training.Collaborate with subject matter experts to develop and update training content based on industry trends and best practices.Conduct needs assessments to identify training gaps and develop training plans aligned with organizational objectives.Conduct data analysis and utilize HR analytics to provide insights and recommendations on workforce planning, retention, and talent development. Show less