Roy Mooney, Jr.

Experience

• 

  Atlantic Detroit Diesel

  Mar 2006 - Jan 2009

  Senior Customer Service Advisor
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  Penske Truck Leasing

  Jan 2009 - Jul 2009

  Branch Service Manager

  Led a team and development for twelve employees. Manage monthly, quarterly expenses. Supported several clients with over twelve hundred assets at location. Fuel purchasing, facility safety, and operational strategy.

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  Inland Power Group

  Jun 2012 - Dec 2013

  Service Advisor

  Provide Excellent Customer Service, Help Manage work flow, Scheduling, Invoicing, and much more.

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  Northwest Freightliner

  Jan 2014 - Oct 2015

  Responsibilities for Management Role: Driving to an efficient service repair order process. Provide technician training to technicians. Set training standards to meet criteria of OEM. Provide structure through deliveries of Freightliner Cascadia trucks . Ensure all sales / customer service metrics were hit and on target. Work with Parts Supervisor to drive in additional revenue and marketing. Empower sales staff to drive additional service labor sales into the departments. Engage customers to provide holistic resolutions. Achievements: This would include but not limited to $2.9 million of labor sales/year, $7.6 million of parts sales/year, with thirteen technicians running a two shift operation in a small market franchise. Accomplishments would include reduction of warranty receivables from a monthly revolving $850K to $200K, facility infrastructure improvement (technological and communications), 17% increase in parts sales year over year, entire staff being trained to meet Daimler standards of warranty operations (SSI). Provide technical training for all components offered on the truck to technicians and customer base. Improved cash sales by an increase in offerings and promotions. Implemented Daimler Programs, such as, DTNA Arc, DTNA Mission Critical, and DTNA E-Commerce. Show less

  • Service/Parts Manager

    Apr 2014 - Oct 2015

  • Fleet Sales

    Jan 2014 - Apr 2014
• 

  Interstate Powersystems

  Oct 2015 - May 2021

  Responsibilities: Manage day to day operation of a diesel/transmission distributor. Drive KPIs to be within company standards. Engage employees to focus on a higher NPS. Work also with employees help them with professional progression. Develop core processes to improve overall workflow in several departments. Work with vendors to ensure proper purchasing, training, and conflict resolution. Work with internal shared services to maximize quality of employee experience (IT,HR,AR,AP). Forecast quarterly to reflect current economic indicators align with the balance sheet. Achievements: Improve YoY Sales by 3.7MM (15.7%) and Margin by 480bps in 2018.Targeted Reductions in Operational Expenses 1.1MM (13%) Work with local union to participate in Local 701 training programDeveloped Core Processes for a high volume departments by establishing a best practice in order to high target KPIs Show less Quickly develop core process in the Service Department. Manage Net Promoter Scores. Manage Service Order Process. Manage talent. Hiring talent and ensure proper training. Safety. Focus on Employee Engagement. Conflict resolution. Service Sales. Account Management. Achievements: Increase sales by 12% YoY (during term), Reduce Expenses by 5.5%. Secure Contracts with local Contractors / Public Authorities to the tune of 8.5 million. Improve Engagement in the departments by ensuring clarity and establishing accountability. Show less

  • General Manager

    Jun 2018 - May 2021

  • Service Manager

    Dec 2017 - Jun 2018

  • Product Support Sales Representative

    Oct 2015 - Jan 2018
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  Daimler Truck North America

  Jul 2021 - now

  • Vocational District Sales Manager

    Mar 2023 - now

  • Field Sales Engineer

    Jul 2021 - Mar 2023