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April Bock

April Bock

Technical Support Engineer - Advanced

Followers of April Bock680 followers
location of April BockLa Vergne, Tennessee, United States

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  • Timeline

  • About me

    Director, Workforce Engagement at Waterfield Technologies

  • Education

    • Middle Tennessee State University

      2012 - 2013
      Bachelor of Science (B.S.) Psychology

    • IPEC Coaching

      2018 - 2019
      Certified Professional Coach Coaching

  • Experience

    • Aspect Software

      May 2004 - Jul 2016
      Technical Support Engineer - Advanced

    • Waterfield Technologies

      Sept 2016 - now

      • Director, Workforce Engagement

        Jul 2021 - now

      • Workforce Optimization Lead

        Feb 2021 - Jul 2021

      • Implementation Consultant

        Sept 2016 - Feb 2021

    • April Bock Coaching

      Apr 2019 - now
      Personal Coach

  • Licenses & Certifications

    • Interaction Optimizer Certified Administrator

      Genesys
      Sept 2019

    • Certified Professional Coach

      IPEC Coaching
      Apr 2019

    • Certified Associate in Project Management (CAPM)

      Project Management Institute
      Apr 2020

    • Interaction Center Core Specialist

      Genesys
      Oct 2019

    • Energy Leadership Index - Master Practitioner

      IPEC Coaching
      Feb 2019

    • COR.E Wellbeing Dynamics Specialist

      IPEC Coaching
      May 2019

    • COR.E Dynamics | Leadership Dynamics™ Specialist (CLDS)

      IPEC Coaching
      Feb 2023
      View certificate certificate

    • Alvaria Workforce Partner Part 1 of 2

      Alvaria, Inc.
      Aug 2022
      View certificate certificate

    • Associate Certified Coach (ACC)

      International Coach Federation
      Jan 2020

    • Alvaria Motivate Partner Certified Professional

      Alvaria, Inc.
      Sept 2022
      View certificate certificate