Karl Pedersen

Experience

• 

  Nye Lubricants

  Dec 1999 - Dec 2009

  Responsible for CRM development and support, Tier II software support for EDI, ERP/MRP, HR, ISO-compliant quality, credit card processing, workstation and patch management, workstations, network appliances, SAN, telecomm, copiers, wired and wireless network, WAN, VPN, etc.Management of core infrastructure components, and supervised desktop support staffStandardized management of 6 remote sales officesImplemented server virtualization for over 20 physical servers to be highly available, address critical power and environment issue, and solved legacy ERP support problem.CRM implementation and management Show less

  • Systems Administrator

    Dec 2002 - Dec 2009

  • IT Assistant

    Dec 1999 - Dec 2002
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  Tower Consulting

  Mar 2008 - Feb 2011

  Consultant

  Providing professional IT services for local small businesses and schools. Offerings include managed services for servers, networks and workstations and line-of-business applications, web/email hosting, and project management.

• 

  Technium, Inc.

  Jan 2010 - Jan 2013

  Infrastructure and application project management through professional services for customers in medical, legal, energy and tech industries.Escalation engineer for server and storage incidents to engineering team in mission critical customer data centers.Managed internal IT for Technium, Inc., as well as providing full IT Management service to select customers. Support and manage network, storage and server client systems, as part of a 24x7 operations group.Technical sales engineer for server and client virtualization professional services. Led company in operational metrics issues worked, time to resolution, and customer satisfaction.

  • Sr. Operations Engineer

    Jan 2011 - Jan 2013

  • Systems Engineer

    Jan 2010 - Mar 2011
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  Nye Lubricants

  Jan 2013 - Jun 2015

  IT Project Manager

  Design, execute and manage information technology projects for requirements through training. Focus on coordinating cross-department communication while providing technical knowledge to complete new application and business process implementations.

• 

  Fuchs Lubricants Co.

  Jun 2015 - Jul 2020

  Director of Information Technology
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  Tower Consulting

  Jul 2020 - Feb 2023

  Owner

  Providing clients with fractional IT Management services for strategic direction and vendor oversight, project management and implementation services for enterprise software and hardware installations, with specific expertise in the Microsoft 365 and Dynamics cloud services.

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  Technium, Inc.

  Nov 2020 - Jan 2021

  Technical Project Manager

  Provide Technical Project Management for Enterprise Accounts

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  DigitalRadius

  May 2021 - Jan 2022

  Director of IT Services
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  Huskarl, LLC.

  Jan 2023 - now

  Information Technology Management Consultant