Deep Enrich
Matthew Mishevich
309 followers
Fishers, Indiana, United States
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About me
Technical Support Manager at Salesforce Marketing Cloud
Education
Purdue University Northwest
2009 - 2013Bachelor's degree Political Science and Government
Experience
Salesforce
May 2013 - Jan 2016- Provide technical support to Salesforce clients via all forms of communication to adhere to - Premium Support’s response level commitments- Troubleshoot various technical issues and provide users with work-around, best practices and alternative solutions based on the user’s question or concern- Maintained an 90% satisfaction rating on all cases closed with Salesforce clients- Communicate case resolutions to the client and internal management within a timely manner- Handle multiple client cases at the same time under time sensitive conditions- Share best practices with team members to enhance the efficiency and quality of customer support Show less
Advanced Technical Support
May 2014 - Jan 2016Tier 1 Technical Support
May 2013 - May 2014
Salesforce
May 2016 - nowManager Technical Support
Licenses & Certifications
Marketing Cloud Email Specialist
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