Elliot Hooper

Experience

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  Avaya

  Nov 2010 - Sept 2012

  Associate Account Manager

  At Avaya I was part of the channel sales team that managed British Telecom; Avaya's largest sales partner in the UK at the time. I was responsible for small-to-medium enterprise (B2B) sales in London and the South East through BT Business, where I offered technical training as well as sales and product support to upwards of ten sales teams. I consistently exceeded my individuals targets and oversaw growth in my region to over £3m per annum whilst re-skilling teams following the launch of Avaya's IP Office PBX.Avaya Professional Sales Specialist (APSS) Accreditations held:- Small to Medium Enterprise- Data- Unified Communications- Contact Centre Show less

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  Capgemini

  Sept 2012 - Mar 2015

  As a Project Lead I managed two large IT infrastructure projects for a UK public sector account requiring high-level security clearance. The first was the upgrade and virtualisation of various applications running on legacy hardware; whilst the other was delivering a number of “quick-win” process and technology initiatives centred around the client’s service desk and new SIAM operating model. Both long-running projects were client-facing and I was accountable for presenting risks & issues, milestone progress and monthly finances to the client’s Projects & Programmes Board. Show less

  • Project Lead

    Jan 2014 - Mar 2015

  • Project Co-ordinator

    Sept 2012 - Dec 2013
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  NTT DATA UK

  Sept 2015 - Apr 2022

  At NTT DATA I worked with a number of television media and mobile network operators in the UK performing mainly Lead/Senior BA and Product Owner roles. In doing so I have been responsible for bringing new consumer products to market; delivering change management programmes; performing detailed process analysis and design; eliciting business and technical requirements; and defining operating models for our clients.As the Business Analysis Capability Lead for NTT DATA's Consulting organisation in the UK I provided thought leadership on maturing and developing the practice over a 2 year period. In doing so, I developed and led the creation of new collateral for consultants, collaborated with other Capability Leads and supported bids in the capacity of a Business Analysis SME.Engagements:Sky (Media): Business Analyst/Product Owner for the digital-first launch of the brochure-ware and buy journeys for Sky Glass in the UK & IrelandVirgin Media (Telecoms & Media): Senior Business Analyst for the set-top-box migration from TiVo to V6, launch of VM Store and VM TV Kids multiscreen apps, and delivery of authenticated access for VM customers onto 3rd party TV applications e.g. Hayu, Discovery+ etc.Three (Telecoms): Change manager on the setup of a cross-supplier architecture community on multi-year cloud migration programme.Vodafone (Telecoms): Senior Business Analyst/Data Analyst on a global network rationalisation programmeSwinton (Insurance): Business Analyst on ETL migration of customer base onto new product set Show less

  • Principal Business Consultant

    Dec 2018 - Apr 2022

  • Senior Business Consultant

    Jul 2017 - Nov 2018

  • Business Consultant

    Sept 2015 - Jun 2017
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  Traction on Demand

  Nov 2019 - Sept 2020

  Business Analyst

  At Traction on Demand I belonged to a cross-functional delivery squad specialising in Telecoms and Financial Services clients where I worked as a Senior Business Analyst supporting clients with Salesforce implementations across a number of industries in North America. My key responsibilities included conducting process analysis, requirements elicitation and working with clients and solution architects to shape the product that is being delivered at the end of each Agile project. I have worked alongside the platform for several years and have grown particularly familiar with Sales, Service and Field Service Lightning (FSL) Clouds. Show less

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  North Highland

  Apr 2022 - Aug 2024

  Manager

  As a Manager at North Highland I was responsible for developing relationships with our Managed Service clients as well as leading delivery engagements, providing commercial support and coaching/developing for our people. This is in addition to full-time delivery roles in Product Management, Business Analysis and Service Design across multiple industries.Engagements:M&S (Retail): Product Manager in Web PlatformsJohn Lewis Partnership (Retail): Service Design & Transition Lead for a Coupa finance system implementation.Virgin Media O2 (Telecoms & Media): Lead Business Analyst for the implementation and rollout of new B2B Billing portal.Smart DCC (Energy): Engagement Lead for a Portfolio & PMO Transformation programme Show less

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  Workiva

  Oct 2024 - now

  Lead MSP Success Manager

  As an MSP Success Manager I am responsible for identifying growth opportunities, ensuring customer retention and influencing user adoption for Managed Service and Outsourcing customers.