Melissa Miller

Experience

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  Premier Surfaces

  May 2016 - Jan 2020

  Builder Account Manager

  ⦁ Managed multi-million-dollar builder accounts including; Stanley Martin Homes, Ryan Homes, NV Homes, Toll Brothers, Winchester, Lennar, Haverford, D.R. Horton, Tricord, Cornerstone, KB Homes and EYA⦁ Experienced in using builder portals such as HB1, SupplyPro, SchedulePro, CSMe, ITK systems, etc⦁ Responsible for the overall success of each project assigned. Overseeing the efficient flow of projects from beginning to end. ⦁ Established and built relationships with project managers, site supervisors, warranty managers, division directors and sales directors as their primary point of contact. This included face-to-face, phone-based, and email communication. ⦁ Educated customers and confirmed that customers have an accurate understanding of the process and expectations for all aspects of their project⦁ Prepared accurate job specifications that are aligned with the accepted job, obtaining signatures and approvals on all necessary paperwork, layouts, waivers, changes in purchase orders, etc.⦁ Ensured that each project continued to progress by monitoring the status of activities and promptly investigating any stalls that had occurred in the sequence of steps leading up to the completion of the project.⦁ Responsible for collecting balances due, responding to questions and demonstrating a solution-oriented, customer servitude approach toward customers who present issues or challenges.⦁ Resolved client complaints by investigating problems; developing solutions; preparing, communicating, and overseeing action plans until resolution.⦁ Assisted any customers as needed, answering phones, preparing or modifying quotes, and closing sales. Show less

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  Beazer Homes

  Dec 2020 - Jan 2024

  New Home Information Manager
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  Ryan Homes

  Jan 2024 - now

  • Online Sales Manager

    Nov 2024 - now

  • Online Sales Consultant

    Jan 2024 - Nov 2024