David Rupprecht

Experience

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  UUNet Technologies (WorldCom)

  Dec 2000 - Oct 2001

  Technical Support Technician II (Dedicated Queue)

  Provide second level technical support for over 1000 customers. Take incoming technical calls as well as making follow up, troubleshooting calls. Assist sales teams with technical questions, and recommendations for customer upgrades. Troubleshoot all dedicated queue solutions, which include Frame Relay, Frame over IP, x.25, POS (Point of Sale), NTLink and WANmail. Monitor network nodes and switches. Proficiently use all network resources to ensure correct diagnosis of issues. Recommend fix actions to customer issues. Show less

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  Kodak Health Imaging

  Oct 2001 - Apr 2005

  Field Engineer (PACS)

  Primary Responsibilities include support and maintain PACS at hospitals in northern Ohio. Ensure error free workflow for users of entire PACS system. Troubleshoot network, hardware and software issues. Provide network support where appropriate. Maintain, manage, plan and install RIS/PACS servers and workstations, medical imaging capture and print services for hospitals and medical clinics. Perform preventive maintenance on diagnostic monitors, printers and print servers. Work closely with customers and other vendors to provide optimal performance to their particular solution. Provide second level support for other Field Engineers in the region on DryView® printers and capture devises. Order and maintain parts for inventory for myself as well as the Cleveland area. Provide appropriate feedback on all calls to Kodak Health Imaging. Work closely with the sales organization to make that group aware of any product opportunities that may arise and provide technical feedback where appropriate. Sell service contracts to customers. Show less

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  Community Health Partners Regional Medical Center

  Apr 2005 - Nov 2005

  Regional PACS Administrator

  Responsible for day-to-day operation and preventive maintenance of PACS systems and components for health system comprising of two hospitals and four imaging centers. Troubleshoot system errors, edit and manage patient demographic data to ensure data sets are consistent between PACS and RIS. Facilitate effective communication regarding changes to PACS that may impact clinical operations. Develop and monitor policy and procedures related to PACS and diagnostic imaging. Manage user accounts and account policies. Ensure the competence of all PACS users are assessed, maintained, demonstrated and improved continually. Work closely with group of fifteen Radiologists to ensure system stability. Chair bi-weekly meeting with department heads regarding PACS. Install and configure software and software updates/patches throughout the enterprise. Work closely with the Director of Diagnostic Imaging to ensure all PACS initiatives are implemented. Act as primary resource for PACS. Act as primary technical resource for all modalities. Show less

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  GE Healthcare

  Nov 2005 - now

  IT Solutions Specialist

  Provide customer and escalated service support for Integrated Ultrasound Imaging Solutions (U/S IT) systems. Define, document, and implement local service strategies for U/S IT sites utilizing Local or Customer Team members for site backup. Track, report, and seek resolution for all site issues on assigned U/S IT regions. Provide coverage of other U/S IT sites, as required, to maintain service performance and customer satisfaction levels. U/S IT service activities include: site installation, maintaining assigned sites, tracking all maintenance activities, tracking system performance, performing Preventative Maintenance (PM), and performing site upgrades and updates. Ancillary activities include: assisting in U/S IT sales activities and securing customer commitments for service coverage of U/S products. Communication activities include internal and external communication of site performance as well as customer and field concerns, issues and requirements. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis. Work with Engineering groups to define, develop, test and release, tool-sets used for improving serviceability within U/S IT products. Assist and develop team core values, skills set, and provide leadership for team members. Awarded 2008 Circle of Excellence Show less