Sambit Banerjee

Experience

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  Self-employed

  Sept 2016 - Jun 2020

  Chinese Language Expert (Freelance)

  -Collaborated with local vendors to assist in procuring materials from global suppliers, leveraging market research to validate supply chain authenticity.-Negotiated with suppliers in China on behalf of local vendors to optimize pricing and ensure cost-effectiveness.-Conducted research on Chinese websites, such as Baidu and Aiqicha, to identify and verify supply chain authenticity, contributing to a high level of trust and transparency.-Acted as a primary point of contact for Chinese clients, resolving queries regarding the Indian market and driving business growth through effective communication and relationship building. Show less

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  P.S. Enterprises

  Feb 2020 - Jul 2020

  Business Development Trainee

  • Conduct market research to identify selling possibilities and evaluate customer needs. • Actively seek out new sales opportunities through networking and social media. • Set up meetings with potential clients. • Prepare and deliver appropriate presentations on products and services. • Create frequent reviews and reports with sales data. • Collaborate with team members to achieve better results.

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  Amazon

  Oct 2021 - Jun 2023

  - Cultivated strong relationships with 20+ sellers, resulting in a 15% increase in sales and a 10% decrease in seller-related escalations. - Demonstrated exceptional problem-solving skills by resolving 95% of strategic account escalations, leading to a 20% improvement in customer satisfaction and retention. - Conducted comprehensive research on international suppliers, ensuring the supply chain integrity of branded products on the platform and reducing counterfeit listings by 30%. - Analyzed sales figures and pricing trends, detecting and preventing fraudulent practices, saving the company $50,000 in potential losses. - Successfully led and managed three cross-functional projects, streamlining processes and increasing team efficiency by 25%. - Trained and onboarded five new team members, resulting in improved team performance and a seamless integration of new hires. - Resolved 90% of escalations within 48 hours, maintaining a high level of customer satisfaction and minimizing negative impact on the business. - Updated and maintained the in-house CRM database, ensuring accurate and up-to-date information for the team and stakeholders. - Proactively suggested process improvements that led to a 15% reduction in average resolution time for escalations. Show less - Researched and evaluated facts surrounding 300+ seller transactions monthly, ensuring adherence to company policies and identifying potential issues. - Took appropriate action on investigated transactions, resolving 98% of cases within 48 hours, contributing to improved customer satisfaction and retention. - Documented actions with detailed annotations, maintaining accurate records for future reference and team collaboration. - Communicated effectively with external customers via phone and email during the investigation process, ensuring clear and concise information exchange. - Collaborated with internal customers and peers, fostering a strong team environment, and effectively resolved 99% of escalated issues in alignment with company standards. - Demonstrated resourcefulness in understanding and resolving issues, achieving a 43% reduction in average resolution time through efficient use of available resources. - Systematically escalated complex problems or discrepancies to relevant owners/teams, ensuring timely resolutions and preventing potential business disruptions. - Maintained proactive communication with internal and external stakeholders, ensuring transparency and building trust among partners. - Analyzed performance metrics to create insightful analysis, contributing to data-driven decision-making and driving business goals. - Consistently met and exceeded predetermined productivity targets and quality standards, achieving a 10% improvement in overall team performance. Show less

  • Shopping Experience Protection Operations - Associate (EN/CN)

    Mar 2022 - Jun 2023

  • Selling Partner Risk Operations -Investigator (CN/EN)

    Oct 2021 - Mar 2022
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  LabMaker GmbH

  Sept 2023 - now

  Ecommerce Project Manager

  Led strategic oversight of order fulfillment and logistics on the Shopify platform, optimizing operations to ensure timely delivery and enhance the overall customer experience, contributing to improved brand loyalty and retention.Collaborated with cross-functional teams including engineering and customer support, utilizing Jira to streamline technical issue resolutions, resulting in a 20% reduction in support response time and enhanced service delivery.Directed the management of returns, refunds, and cancellations, implementing customer-centric policies that maintained a 98% satisfaction rate and minimized negative feedback, thereby enhancing the brand's reputation. Show less