Marcela De Castro

Experience

• 

  Arcadis

  Apr 2011 - May 2015

  - Performance monitoring of the operations staff for reporting results- Ad-hoc technical studies;- Strategic support for the senior management;- Preparation of daily reports;- Action with product owners to map and define proceedings’ flow;- Preparation of Key Performance Indicators (KPIs) reports for the main office located in Holland;

  • Technical Project Analyst

    Apr 2013 - May 2015

  • Intern

    Apr 2011 - Mar 2013
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  Microambiental

  Jun 2016 - Dec 2017

  Operational Process Analyst

  - Implementation of improvements in the logistics chain;- Evaluation and classification of suppliers;- Analysis of commercial proposals for feasibility opinion;- Strategic support for operational staff;- Development and management of the supplies purchase flow;- Training and integration of employees.

• 

  MRA Serviços Ambientais

  Jan 2018 - Jul 2019

  Consultant (Quality, Safety, Environment and Health)

  - Implementation and monitoring of technical projects;- Identification of new business opportunities;- Support for the directors for strategic decision making;- Responsible for new partnerships generation and relationship maintenance;- Analysis of proposals and service agreements; - Evaluation and classification of suppliers;- Preparation of employees’ development planning;- Mapping, designing and implementation of proceedings (end-to-end);

• 

  Ambipar Green Tech

  Aug 2019 - Mar 2020

  Consultant (Quality, Safety, Environment and Health)

  - Alignment of operational demands with customers;- Survey and suggestion of Key Performance Indicators (KPI's) for decision making;- Target-setting based on each organization's objectives;- Business process analysis (BPM) for improvements suggestions; - Follow-up of projects for clients and for senior management;- Training of employees and customers through integrated management software;- Case studies to suggest proceedings improvements;- Treatment of non-conformities and deviations;- Preparation and documentation of proceedings. Show less

• 

  Centro Educacional Salute

  Mar 2020 - Aug 2023

  Teacher

  Classes on Integrated Management System and Environmental Management.

• 

  AmbLegis

  Jun 2020 - Oct 2021

  Operations Analyst (Integrated Management System)

  - Management of operational sector demands;- Data analysis for decision making;- Mapping, designing and implementation of proceedings (end-to-end);- Preparation of management reports for senior management;- Suggestion, feasibility study and monitoring of implementation of improvements through frameworks;- Validation of customized methodologies in accordance with each client's profile;- Communication with stakeholders for proceedings and expectations alignment;- Creation of KPI's for the operational sector;- Preparation and documentation of operational proceedings;- Creation and presentation of dashboards with results from the operational sector;- Process and action alignment meetings, aimed to Key Performance Indicators (KPIs). Show less

• 

  PayJoy

  Oct 2021 - now

  - Definition of KPIs and OKRs for the operations area- Data extraction and analysis to derive new insights for Ops, C.X, and Sales team (w/ Zendesk, Atende Simples, Zoho, Mode);- Structure and implementation of satisfaction and NPS research;- Operationalization of pilots to boost sales (sales promoter management, implementation of sales incentive platform);- Preparation and documentation of operational proceedings;- Conducting A/B testing for new B2B and B2C initiatives;- Creation and validation of a process for cost optimization;- Aligning new ops processes and deadlines with stakeholders (contract cancellation, legal process, technical assistance, duplicate payments);- Mapping, designing, and implementing end-to-end process (w/ Lucidchart, Miro, and Bizagi);- Developed dashboards for project consultation and monitoring (w/ Google Data Studio);- Managing canceling contracts for key accounts;- Managing systemic actions based on legal decisions; - Managing the warranty and repair process. Show less

  • Partner Solutions Manager

    Jun 2024 - now

  • Operations Analyst

    Oct 2021 - Jun 2024