Shubhangi Ruhela

Experience

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  ICCS -Business Process Management Company

  Jul 2023 - now

  Program Associate

  Senior Program Associate | July'23 to Currently working | Noida, INICCSUNICEF PROCESS | VALUE MAX UPGRADE CAMPAIGN -Responsible for working as a advisor in 4 out of 1 campaign(Value Max Upgrade, Repeat, Soft Bounce, Value Max Cash)-Responsible for accumulating funds by convincing pledge donors to upgrade with 200 or more than 200 and achieves the monthly target of 60 NOP's.Program Associate | Feb'23 to July'23 | Noida, INienergizerURBAN COMPANY PROCESS | AC DEPARTMENT-Answering customer queries: Responsible for answering customer queries and providing them with accurate information about the company's products and services.-Resolving customer complaints: Responsible for fixing customer complaints and ensuring that customers are satisfied with the company's products and services. -Building customer relationships: Responsible for building strong relationships with customers and clients by providing them with excellent customer service.User Support Specialist | Jan'22 to Feb'23 | Noida, INNSB BPO Solutions Pvt. Ltd.-Conducting customer satisfaction surveys: to understand what areas of the company's services need improvements.-Curating streamlined email and social media communication mediums: for offers, updates, and much more.-Dealing with customer issues: and churning out an easy-to-follow solution.-Managing payment and delivery of customer orders Responsible for managing customer data and ensuring that it is accurate and up-to-date. -Providing feedback: Responsible for providing feedback to the company about customer needs and preferences, which can help the company improve its products and services. Show less