Erin Kinney

Erin Kinney

Followers of Erin Kinney122 followers
location of Erin KinneyMansfield, Texas, United States

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  • Timeline

  • About me

    Technical Support Manager | Security + @ Amazon Fulfillment

  • Education

    • ITT Technical Institute-Concord

      2012 - 2014
      Network Security Administration Information Technology 4.0

      Activities and Societies: National Technical Honor Society 2010-present

    • ITT Technical Institute-Concord

      2005 - 2012
      Associate of Science (A.S.) Criminal Justice and Corrections 4.0

      Activities and Societies: National Technical Honor Society 2011-present American Criminal Justice Association 2010-present

    • ITT Technical Institute-Concord

      2012 - 2014
      Associates of Network Systems Administration Information Technology 4.0

      Activities and Societies: National Technical Honor Society-2011-2014

  • Experience

    • United States Air Force

      Jul 2003 - Oct 2011

      Security Forces Dispatcher United States Air Force - Tinker AFB, OK July 2007 to September 2010 Tinker AFB, Oklahoma US Grade Level: E-5 Salary: 35000 USD Per Year Hours per week: 60 Security Forces Dispatcher, 3PO71 Document details of calls, dispatches, and messages Maintain access to, and security of, classified materials Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city (Contact Supervisor: Yes, Supervisor's Name: Dallas Stroud, Supervisor's Phone: 4057342153) Show less

      • Defense biometric Idenfication Site Security Manager

        Sept 2010 - Oct 2011
      • Security Forces Desk Sergeant

        Jul 2003 - Sept 2010
    • Sears Holdings Corporation

      Jan 2012 - Apr 2013
      Loss Prevention Agent

      Loss Prevention Agent Sears Holding Corporation - Concord, CA January 2012 to Present Detect and Deter shrink on the sales floor. Provides safe environment for associates and customers as lead store in safety days in the district. In charge of the highest associate theft case in the district for fiscal year 2012 Worked together with new online shipping program to establish a safety policy and process policy. Third Agent in the District with the highest apprehensions for the fiscal year 2012. Show less

    • Jcpenney

      Nov 2013 - Sept 2014
      Loss Prevention Specialist
    • Apple

      Jan 2015 - Jun 2016
      Technical Support Manager
    • Dell Technologies

      Jul 2016 - Jul 2021
      Technical Support Engineer
    • Diligent Technologies

      Jul 2021 - Nov 2021
      System Administrator
    • Amazon Fulfillment Technologies & Robotics

      Nov 2021 - now

      • Managed on call robotics engineers to ensure 24/7 support and quick issue resolution.• Implemented automation and team collaboration to enhance team processes and efficiency.• Led new product initiatives and built support ability for Amazon Fulfillment Technologies & Robotics.

      • Manager, Technical Support Amazon Robotics

        Aug 2023 - now
      • Product Support Engineer

        Nov 2021 - Aug 2023
  • Licenses & Certifications

    • HE.net IPV6 Certification

      Http://ipv6.he.net/certification/cert-main.php
      May 2013
    • Security +

      CompTIA
      Jul 2021