Bill Barrett

Experience

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  HP

  Oct 1994 - Jun 2014

  Led 600-person global organization in delivering consistent and high-quality offshore ITIL v3 incident, problem, change, release, configuration, availability and service level management to 700+ accounts from Philippines, Malaysia, India, Bulgaria, Panama, Costa Rica, Argentina and other diverse locations. Simultaneously transformed the organization using LEAN to equal the productivity and volumetrics performance of the three onshore operating regions so the separate offshore organization could be integrated with onshore organizations to provide regional end-to-end service. Show less

  • Senior Director, Global Service Management Offshore Delivery

    Oct 2012 - Jun 2014

  • Director, Global Outsourcing Delivery

    Jan 2004 - Sept 2012

  • Senior Program Manager, Managed Services

    Oct 1994 - Jan 2010
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  Hewlett Packard Enterprise

  Jul 2014 - Nov 2016

  Senior Director, Global Cloud Service Management Delivery

  Industrialized and standardized Global Service Management for a new, incubated Cloud Service offering across Americas, Asia Pacific, and European regions for 400 clients consisting of 16,000+ configuration items, 2000 changes+ monthly and >4% volume increase monthly of servers managed. Simultaneously delivered Global Network Change Management responsible for 24,000 leveraged network devices with an average of 5,000 project-based and break-fix based changes per month with >99% success rate.

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  Barrett Consulting USVI

  Nov 2016 - Mar 2019

  Managing Director

  Information Technology Service Management Consultant successfully serving the technology and operational needs of the islands of the eastern Caribbean during a period of intense Hurricane recovery. Engaged in areas of IT Service Delivery Improvements and Disaster Recovery across a wide variety of customers to include a Solar Power Systems Developer, a local Pharmacy chain, a Timeshare Resort, a Dive Shop Operation, a Dermatological Drug Wholesaler start-up, a Business Services start-up, and an inter-island Food Distributor. Show less

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  XLACollab

  Apr 2019 - now

  Founder and Chief Experience Architect

  As Chief Experience Architect, Bill has developed practical advisory services, education courses, and consulting solutions to help enterprise level organizations create and manage a valued and valuable employee experience that matters for their business. Rich and deep consulting solutions include how to create contractually valid eXperience Level Agreements (XLAs) that align with existing SLAs, an eXperience Management Organization (XMO) to manage the experience delivered, and experience ecosystem improvement programs. Education courses offered through our XLA.Academy enhancing our consulting solutions include Essence of Experience, XLA Foundation, Mastering XLAs, and Mastering the XMO. Show less