Brian Martin

Experience

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  Vehicle Maintenance Specialists

  Jul 2008 - Apr 2015

  Workshop Manager

  At VMS I was tasked with the complete running of the workshop. As Workshop Manager my duties were customer bookings, work allocation, ordering and collecting of parts for vehicles, customer liaisons, invoicing and quoting, customer pick up and drop off, and if need be servicing of vehicles, including replacement of brake pads, discs and suspension parts.

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  Wondermed

  Apr 2015 - May 2017

  Production Manager

  Project Management & Machine Assembly - Stock taking, assembly of all medical devices, electrical testing and manufacturing of all parts needed for the device.

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  Steven Eagell Toyota (Business Centre)

  May 2017 - Jan 2021

  Manage the flow of information between the customer, workshop and the rest of the dealership, optimise business efficiencies and revenue and maintain the highest level of customer service Key Responsibilities: To greet customers in a courteous and efficient manner, both in person and by telephone To assess the customers needs and requirements To advise on service and/or repair requirements and sell additional products and services To maintain up-to-date knowledge of vehicle service, repair and warranty policies and product changes. To supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved To accurately record and communicate customer work instructions to the Workshop Controller / Technician To monitor progress in workshop to ensure promised delivery times are met To load the workshop to the optimum level To contact customers for authorisation if additional work is necessary Prepare and present invoices and obtain payment Maintenance of customer record system and use to follow up customers Deal with customer complaints as prescribed, within authority limits and review with manager Maintain reception area to a high standard, ensuring displays, prices, etc. are current To monitor job status against required completion times in conjunction with Workshop Controller. To communicate with the Workshop Controller when completion time will or will not be met and inform the customer in good time. Maintenance of customer records and use to follow up customers Show less

  • Assistant Service Manager

    Oct 2018 - Jan 2021

  • Service Advisor

    May 2017 - Oct 2018
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  Bristol Street Motors

  Jan 2021 - Jul 2021

  Supervisor
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  Hills of Woodford Toyota

  Aug 2021 - now

  Service Manager

  Bringing a wealth of experience from years in the motor industry, I am an enthusiastic and dedicated Service Manager at Toyota Hills of Woodford. My journey has led me to this exciting role where I now lead a passionate team of service advisors and technicians. With a profound understanding of automotive service, I am committed to fostering a culture of excellence and customer satisfaction, taking Toyota Hills of Woodford's service department to new heights.