Kevin Slabbert

Experience

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  Vodacom

  Jan 2009 - Jan 2013

  Store Manager

  • Set strategic long and short-term departmental goals and evaluate outcomes.• Motivate and inspire staff while facilitating personal growth.• Ensure high levels of productivity are maintained.• Guarantee the highest levels of quality are met.• Communicate job expectations to staff.• Conduct training and seminars for continued skills improvement.• Foster a productive working environment.• Establish adherence to company and industry regulations.

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  Wimpy Restaurants

  Jan 2013 - Jan 2014

  Store Manager

  • Delivering excellent service to ensure high levels of customer satisfaction.• Motivating the sales team to meet sales objectives by training and mentoring staff.• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.• Hiring, training, and overseeing new staff.• Responding to customer complaints and concerns in a professional manner.• Ensuring store compliance with health and safety regulations.• Developing and arranging promotional material and in-store displays.• Preparing detailed reports on buying trends, customer requirements, and profits.• Undertaking store administration duties such as managing store budgets and updating financial records.• Monitoring inventory levels and ordering new items. Show less

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  Dialect Outbound Services

  Jan 2014 - Jan 2015

  2 IC

  • Ensuring company policies are followed.• Optimizing profits by controlling costs.• Hiring, training and developing new employees.• Resolving customer issues to their overall satisfaction.• Maintaining an overall management style that follows company best practices.• Providing leadership and direction to all employees.• Ensuring product quality and availability.• Preparing and presenting employee reviews.• Working closely with the store manager to lead staff.• Overseeing retail inventory.• Assisting customers whenever necessary.• Organizing employee schedule.• Ensuring that health, safety, and security rules are followed.• Taking disciplinary action when necessary.• Ensuring a consistent standard of customer service.• Motivating employees and ensuring a focus on the mission.• Maintaining merchandise and a visual plan.• Maintaining stores to standards, including stocking and cleaning.• Completing tasks assigned by the general manager accurately and efficiently.• Supporting store manager as needed. Show less

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  ZED MENSWEAR

  Jan 2015 - Jan 2016

  Sales Executive

  • Conduct market research to identify selling possibilities and evaluate customer needs.• Actively seek out new sales opportunities through cold calling, networking and social media.• Set up meetings with potential clients and listen to their wishes and concerns.• Prepare and deliver appropriate presentations on products and services.• Create frequent reviews and reports with sales and financial data.• Ensure the availability of stock for sales and demonstrations.• Participate on behalf of the company in exhibitions or conferences.• Negotiate/close deals and handle complaints or objections.• Collaborate with team members to achieve better results.• Gather feedback from customers or prospects and share with internal teams. Show less

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  GUESS?, Inc.

  Jan 2016 - Jan 2017

  Store Manager

  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.• Ensure high levels of customers satisfaction through excellent service.• Complete store administration and ensure compliance with policies and procedures.• Maintain outstanding store condition and visual merchandising standards.• Report on buying trends, customer needs, profits etc.• Propose innovative ideas to increase market share.• Conduct personnel performance appraisals to assess training needs and build career paths.• Deal with all issues that arise from staff or customers (complaints, grievances etc.)• Be a shining example of well behavior and high performance.• Additional store manager duties as needed. Show less

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  V&A Waterfront

  Jan 2017 - now

  Store Manager

  Store Manager (Country Flagship: May 2022 – Current)Store Manager (Sandton Flagship: December 2021 - April 2022)Store Manager (Eikestad: January 2021 - November 2021)Department Manager (H&M: 2017 – 2020)Store Manager • Direct and oversee the recruitment, selection, training and development of staff to build and sustain a high performing team.• Performance manage staff including appraisals, disciplining, counseling, coaching, motivation and mentoring.• Ensure compliance with all labor laws and regulations.• Promote collaboration between staff members to develop a productive work environment.• Schedule and assign employees to meet operational requirements and maximize productivity.• Develop and implement processes to ensure follow through and completion of tasks.• Update and maintain financial records and reports including sales reports, banking, payroll reporting, expenditure.• Analyze and interpret reports to make sound business decisions and ensure sales and profit goals are achieved.• Monitor and analyze market trends and customer needs.• Generate sales forecasts.• Prepare and manage store budgets to meet financial objectives.• Control expenditure and improve cost effectiveness.• Monitor and maintain inventory levels.• Ensure new merchandise gets to the sales floor in a timely manner.• Coordinate contracts to ensure availability of merchandise and services.• Implement and monitor loss prevention procedures to minimize shrinkage.• Demonstrate in-depth product knowledge and maintain awareness of new products and services.• Develop and implement business strategies to attract new customers, expand store traffic and increase sales and profitability.• Maximize sales potential to meet monthly sales goals.• Maintain a high standard of merchandising, placement, store signage and display.• Oversee effective merchandise presentation.• Determine advertising and sales promotions to market merchandise. Show less