Goutam Das

Experience

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  Rupak Foods Pvt. Ltd.

  Jan 2005 - Jan 2006

  Storekeeper

  Responsible for all kinds of raw materials bookkeeping and Inventory of food products. Maintained physical and systematic movements of all the raw materials (inbound & outbound). Focused on materials in hand, order quantity, and time gap of the delivery are on the same path to avoid disruption of restaurant operations on daily basis. Strickly followed the quality and quantity of the raw materials are the topmost priority. Hold a fair rapport with the suppliers for emergency delivery, payment system, and other formalities to run the operations smoothly. Show less

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  Inox Leisure Limited

  Jan 2006 - Jan 2007

  Operation Associate

  Responsible to greet and assist all inbound patrons. Assist with all necessary information about the present and upcoming movies. Fulfilled all basic and important task assignments given by the seniors on time. Became a known face for the senior management as well as for the daily comers. Managed activities in different departments like Box office, Ushering, Food & Beverage counters. Managed start and end formalities of four screens and the utmost cleanliness with the help of dedicated cleaners.

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  Shoppers Stop

  Jan 2007 - Dec 2008

  Sr. Customer Care Associate

  Managed and control stock orders, sales targets, customer service, and display of the merchandise. Always kept on record of my customer data and utilized those data prior to any offers or promotions. Gain fair knowledge of the products which was an essential and helpful tool to deal with the customers.

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  MPS Aqua Marine products ltd.

  Jun 2009 - Jan 2010

  BE Inventory Management

  Managed all Inventory related registers and accounts. Coordinated with the manufacturing unit for the raw materials supply to get the finished products on time in my custody for inventory purposes. Coordinated with the external customers for their prior orders and delivery transition process.

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  Home Centre India

  Feb 2010 - May 2012

  Senior Sales Associate

  Aimed always to achieve personal as well as store targets. Managed stock orders, delivery, displays and shared updated products lines with the customers. Monitor and excite team members about the product knowledge, sales, individual development and inventory control strongly. Maintained high fashion standards in line with the company SOP's. Created a culture to provide excellent customer service all times on shop floor by all members. Gained utmost product knowledge and shared the same to all team members. Show less

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  AL Futtaim Watches & Jewellery

  May 2012 - Dec 2020

  *Sales and customer service*Maximize the store sales by utilizing all opportunities to achieve personal and store targets. Monitors sales floor and zone coverage to drive sales and maintain customer focus. Inspire teams to high performance and exceptional customer service. *Leadership*Monitor, lead, and motivate teams by developing a positive environment in which members participate, cooperate with, and support each other. Actively develop retail team associates that represent the company and brand with positivism. Manage schedules, breaks, shift changes, weekly offs, and leaves.Strongly hold store SOP's compliance. Respond to changing demands of the business and create the customer experience while focusing on strategic, operational, and leadership excellence. Conduct performance evaluations for store and teams.Monitor VM standards throughout the trading hours.Cultivated a core culture about excellent customer service set an example by myself from mystery shoppers report.*Operations*Ensure proper training on product knowledge for the team members is given. Ensure proper maintenance and organization of the store and back store.Develop action plans for team member's sales growth. Manage strongly Inventory and loss prevention control. Control operating and daily activities cost. Track on present market trends and competitor's activities. *Cash Management & SOP's*Accurately and efficiently complete all sales transactions and maintain proper cash records at the cash register.Implement discounts and offers under supervision of Store manager and as per Company policy.Adhere to all Company policies, procedures and practices.Comply with all safety regulations and security procedures. Show less

  • Store Manager

    Jun 2014 - Dec 2020

  • Retail Sales Representative

    May 2012 - Jun 2014
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  Frozen Foods

  Jul 2021 - Oct 2023

  My responsibilities are combined of both internal/external sales and digital marketing and are responsible for HORECA & Retail sales team coordination, supervising the pricing, emailing, delivery, samples, payment follow-up, sales analysis, managing customers complaint and vendor relations, and related sales performance.

  • Sales and Marketing Coordinator

    Jun 2022 - Oct 2023

  • Area Retail Sales & Merchandiser

    Jul 2021 - Jun 2022
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  Freelance (Self employed)

  Dec 2023 - now

  Admin & Commercial Officer (Export & Import)

  Made a strong ties with the manufacturers with several countries in a variety of products Food/Non-Food. Holds huge manufacturing sources from UAE, India, Iran, Japan, China, Thailand, Vietnam, Ukraine, Belarus, Turkey, France, Switzerland, and Italy (Products like.. Watches | Clocks | Furniture | French Fries | Meat & Poultry | Paper & Packaging | Kitchenware's | Plastics products | Clay or Mud products | FMCG items | Tea & Coffee | Rice | Edible Oils | Power & Hand tools | Digital Weighing Scales | Steel and more) Show less