Merlin Annie

Experience

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  Citi

  Jan 2002 - Jun 2002

  Sales Support Officer

   Monitoring the loan applications submitted by Sales Team prior forwarding to credit team for approval. Screening the customer with dunning history if any and support documents attached post screening procedure. Coordination between the sales Teams and Credit teams to approve the loans sourced by Sales Force. Maintained MIS of the Sales target and updation of the same to the senior Management Assisted Sales team in maintaining appropriate documentation with regard to loans as per the Bank's policy. Show less

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  Mashreq Bank

  Jul 2002 - Aug 2017

   Responsible for reconciling financial records with Banks Core system prior to uploading in TAS system Recording of inflow payments in TAS system received from developer on timely basis. Calculation of Bank Charges for each developed as per the Schedule of Charges agreement and maintenance of timely MIS for the unit. In control for Maintenance of signatures for all Mashreq Bank customers. Recording of Daily MIS for the unit. Recognize and report exception in a timely manner Optimize off shoring and out sourcing in order to reduce cost  Ensure Service Level Agreements and accuracy is met for processing of all IBG countries’ transactions and ensuring Satisfactory rating in Audit  Ensure quality and controls are better than expectations in out sourcing areas Show less  Ensured that all activities related to Core Banking Implementation are completed within the agreed time lines as per the program plan Liaise with stake holders to identify and evaluate data migration requirements and articulate key business scenarios for fitment in the new system Participated in setting up parameters and products as per the Bank requirements Prepared training materials/Process flow documents and conducted Core Banking training for respective departments on key areas to the end Users  Assisted Operations and Branches during Simulations and Go live transformation Assisted in preparing customer communication materials for Go live Programme Show less  Provided end to end support with respect to processing/ deliveries/ controls for products and services Constant communication via mails/ phone calls/ meetings in solving issues with Business and regular feedback taken positively for identifying areas of improvement and excelling in deliverables  Responsible for smooth transition of activities from onshore to offshore teams Assisted in preparing process notes and operating manuals prior transition of processes to Onshore teams Ensure that operational losses are minimized and any exception reported on monthly basis for resolution and proactive steps taken to avoid the same. Processed and Authorized Account opening/ mobile applications and online applications for various branches in backoffice Marking of black list code for customers as per the list forwarded by Central Bank or compliance request. Provided back up support for signature verification/ signature upload with strict adherence to the policies laid by the bank Attend and respond product and service related inquires with branches and Head Office Show less

  • Team Lead

    Oct 2013 - Aug 2017

  • Project Manager - Core banking Project

    Jan 2010 - Sept 2013

  • Operations Team Lead

    Jul 2002 - Dec 2009
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  Rak Bank ME

  Oct 2017 - Mar 2018

  Assistant Manager - Governance- Operation Controls

   Conduct process reviews, identify risk and recommend ways to mitigate risks Conduct periodic reviews of Operating manual of units and recommend and identify key processes to be included in manual. Conduct sample transaction reviews of each process of the units to test whether transactions are conducted as per the checks / processes noted in Unit’s manual  Ensure customers are screened against all checks as instructed by Central bank prior to providing any service of the bank. Suggest and recommend ways for better control and more efficient working of the unit. Assisting Head of Governance on various general initiatives as well as guiding people across streams within streams within Operations Controls Team. Responsible for implementing the functioning of Governance & Control across group by understanding the various frameworks of corporate policies, procedures and local regulations. Manage the implementation of all aspects of the risk function, including implementation of processes, tools and systems Managing the remediation of ID documents, FATCA, CRS and KYC. Show less

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  Mashreq Bank

  Apr 2018 - now

  Compliance Officer

   Review of New account opening applications in accordance with the Legal, Regulatory requirements which is verification of clients, Sanctions screening, World Check  Ensuring the business are aware of CDD requirements and assist them in onboarding clients as per the Banks policies and Procedures  Communicate effectively with KYC Team to ensure completion of New/ Existing Clients files regarding additional KYC documentation Identify Potential areas of compliance vulnerability and Risk ;Develop/ Implements corrective Action Plans for the resolution of problematic issues and provide general guidance on how avoid / deal with similar situations in future  Monitoring Transactions for SAS alert accounts. Investigating the transactions of customers to conclude whether the accounts to be converted into STR. Preparing STR reports for Central Bank submission based on the customer financial transaction for the given period Extraction of Consolidated customer statements from Core systems for further analysis Show less