Sarah Saunders, MPA

Experience

• 

  Children's Services Council

  Jan 2010 - Jan 2011

  Research Analyst, Intern
• 

  City of Tamarac

  Aug 2011 - Jul 2012

  Management Fellow

  Participated in a one-year, nationally recruited and competitively selected management training program that provides opportunity for direct involvement in day-to-day operations as well as special projects and assignments.

• 

  City of Fort Lauderdale

  Jul 2012 - May 2016

  Assisted in the development and implementation of a long-range Community Vision Plan (Fast Forward Fort Lauderdale 2035) and a five-year Strategic Plan (Press Play Fort Lauderdale 2018). Assisted in certifying all City departments in ISO 9001:2008 and two City departments in ISO 14001:2004 and acted as the Lead Auditor for both standards, identifying multiple opportunities for improvement throughout departments. Developed the City’s Vision Scorecard, the first interactive data dashboard available online, increasing transparency and accountability to the community. Show less Led a team of 40+ employees to implement the strategy management software, ClearPoint, citywide; serving as the system administrator responsible for program development, user licensing and training, and quality assurance. Facilitated the development of the City’s Budget Narratives and Business Plans in preparation for an operating budget of nearly $900 million. Acted as the International City/County Management Association (ICMA) Benchmarking Coordinator to facilitate the citywide collection and reporting of benchmarking data for all departments. Assisted in the development of a citywide Process Improvement Program. Oversaw and initiated Lean/Six Sigma process improvements and corrective action and trained City personnel in a Lean/Six Sigma “Yellow Belt” curriculum. Managed the annual Neighbor Survey process including survey instrument development, contract management, and analysis and communication of the results. Show less

  • Senior Performance Analyst

    Mar 2015 - May 2016

  • Performance Analyst

    Jul 2012 - Mar 2015
• 

  City of Miami Beach

  May 2016 - Aug 2019

  Oversaw the administrative functions of a 60-person enforcement agency, operating seven days a week with annual calls for service nearing 40,000 and a budget of over $7 million. Achieved ISO 9001:2015 certification for all department activities in 2019. Oversaw the Quality Management System, acted as the Lead Internal Auditor, developed Standard Operating Procedures, identified non-conformities and corrective actions. Implemented the department’s first data dashboard utilizing PowerBI technology, increasing transparency and accountability while decreasing human-error in data reporting. Assisted in the refinement of the City’s 2019 Strategic Plan, aligning it with the regional Resilient 305 Plan. Show less

  • Code Compliance Assistant Director

    May 2018 - Aug 2019

  • Code Compliance Manager

    May 2016 - May 2018
• 

  Business Trade and Services

  Nov 2019 - now

  Senior Consultant

  Provides management consultation and auditing services to clientele across multiple business lines. Assists clients in developing, implementing, and maintaining quality management systems, and preparing for certification from the International Organization of Standardization (ISO). Expertise include strategic planning, performance management, ISO 9001:2015, ISO 14001:2015, ISO 13485:2016, Lean/Six Sigma, and capacity building.