Michelia Pham

Experience

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  American Eagle Outfitters

  Oct 2005 - Feb 2013

  Sales Associate

  • Appointed leadership roles; responsibilities to lead trainings and motivate employees.• Effectively manage relationships with customers to enhance their experience and build sales and revenue.• Demonstrate self-sufficiency in time and resource management to successfully reach specific targets within workplace.

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  CAPI

  Jun 2010 - Sept 2010

  Communications & PR Intern

  • Developed and implemented outreach strategies to donors, clients, and the general public.• Used social media as a communication tool; in charge of website maintenance and development.

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  Uptown Association

  Feb 2011 - Sept 2011

  Artist Relations Coordinator

  • Responsibilities included planning events and programs, working with stakeholders in the community, creating and writing marketing pieces, database management, research, and staff support.• Communication liaison between 350+ artist and the association.

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  Shop NBC

  Apr 2012 - Jun 2013

  Visual Product Coordinator

  • Worked alongside directors, producers, and management to provide on-air product coordination, styling, and host support.• Executing visual product styling to achieve positive customer experience and brand imaging.

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  Target

  Apr 2013 - Dec 2015

  • Led the grocery vendor training group; facilitated meetings, organized trainings and created timing and action tools resulting in improved vendor set up compliance and timeliness.• Improved vendor income process and designed weekly tracking tools to enhance gross margin, improve forecast accuracy, and increase overall department vendor income by $20k.• Partnered with vendors, merchandising and presentation departments to coordinate planogram sample management, collection and calendar synchronization.• Maintained responsive communication for the department by acting as the liaison between import operations, transportation, vendors, and target sourcing services to achieve a positive guest experience. Show less

  • Sr. Merchandise Specialist

    May 2014 - Dec 2015

  • Merchandise Specialist

    Apr 2013 - May 2014
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  Best Buy

  Dec 2015 - Sept 2017

  Project Coordinator

  • Strong financial and analysis aptitude managing program financials including monthly and weekly financial forecasting and tracking. • Support leadership, IT project and program managers with daily delivery and release activities within the Connections CAP Program.• Help lead and integrate VersionOne and Agile practices across the mobile space of CDC; organizing and facilitating practice sessions and providing application and tools support.• Manage project repository in SharePoint and Confluence, creating subsites/pages, migrating documents, managing permissions and workflows for increased efficiency, visibility, and collaboration. Show less

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  Foodsby

  Sept 2017 - Jul 2020

  • Managed the consumer ordering platform for web, Android and iOS applications.Developed a deep understanding of the business objectives from internal and external stakeholders to set the product priorities and roadmap.• Lead a team of engineers, designers, and QA to continuously ship product enhancements to grow user base and overall user satisfaction.• Supported in-depth market research and product usability tests to identify new product opportunities based on consumer feedback and data analysis.• Facilitated team activities to monitor progress and risks and establish clarity of project mission, roles, and responsibilities. Show less

  • Product Manager

    Feb 2020 - Jul 2020

  • Associate Product Manager

    Apr 2019 - Feb 2020

  • Project Manager

    Sept 2017 - Apr 2019
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  MentorMate

  Aug 2020 - now

  Design Producer