Kwanghyun Derek Baik

Experience

• 

  Republic of Korea Air Force

  Mar 2004 - Jul 2006

  Sergeant

  Supply management

• 

  2012 Nuclear Security Summit

  Jan 2012 - Mar 2012

  Media Center Operations Manager

  Supervised Media Center setup and operations before and during the summitActively approached to the overseas press team to solve the issuesManaged and supported volunteers

• 

  Asiana Airlines

  Jan 2013 - May 2018

  Airport Service Assistant Manager

  Planned and implemented process improvement for various inconveniences on airport operationsSupervised airport operation at Changsha international airport, ChinaTracked non-arrival baggage by system and handled with customer's complaintEnthusiastically communicated with customers at check-in counter

• 

  Federal Aviation Administration

  Jul 2018 - Jun 2020

  Commercial Pilot / CPL IR MEL

  Instrument Rated, Multi Engine added on has 310 hours of flight experience pilot

• 

  DSIC - Daishin Information & Communications

  Sept 2020 - Aug 2023

  Product Sales Manager

  Industrial PDA (Mobile device) Sales ManagerPrice adjustment and RevisionsArrange technical supportDispute and Request handlingEngagement & Relationship buildingFinding new opportunities in Domestic/Overseas marketSales representative of Government tender project

• 

  Lufthansa Technik

  Aug 2023 - now

  Product Sales Manager / Aircraft Component Service

  Aircraft Component Repair Service Sales Manager- Commercial ViabilityPrice adjustment and RevisionsProfit & Loss calculationContract Management- Customer RelationshipSituation ManagementDispute handlingRequests handlingPerformance Dialogue- Continuos ImprovementFixing/Preventing Chronic Process issueBringing value to the customerFinding opportunities beyond the scope of the contract