Afnaan Razlan

Experience

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  ARRT Enterprises

  Jan 2014 - Apr 2014

  Worker in Small Factory

  Scope of Work:• This small factory acts as fresh chicken meat supplier for the people at Jeli.• Do the work and process from slaughter the chicken until can get the fresh chicken meat andsell to the customers.• Do cleaning in the factory from the process to get chicken meat.• Serve the customer when they want to buy fresh chicken meat.• Assist the owner with the money flow.

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  Paye Corner Restaurant

  Jun 2016 - Sept 2016

  Assistant Restaurant/Waiter

  Scope of Work:• Work as waiter and serves customers with foods and drinks at the table in this restaurant.• Sometimes acts as a restaurant assistant/cashier and assists the owner on money flow.• Carrying out scheduled routines like keeping restaurant clean include clean the table, floor andalso do washing dishes.

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  Public Works Department Malaysia [Jabatan Kerja Raya Malaysia]

  Jun 2019 - Jan 2019

  Engineer Intern

  Scope of Work:• Conduct an inspection and maintenance on the government vehicle.• Maintenance for lift systems, air conditioning system, fire protection and water pump system inbuilding.• Given task by supervisor at JKR : Conduct a project in order to find a suitable air conditioner tobe used in all room (based on the area of the room) at JKR Mechanical.• Site visit to building that have air conditioning problem (school, clinic, government office)

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  Ingram Micro

  Nov 2020 - Jan 2022

  Technical Engineer

  Scope of Work:• Have to focus on Autodesk (AutoCAD LT/AutoCAD) and Adobe (Sign)products. (service desk – email, whatsapp)• Takes a role in team as technical support/specialist and have to understandthe technical parts of product (take support case and do follow up).• Must support business development on outstation partner (outside of KlangValley) via visitation.• Do post-sales (deployment, installation, troubleshooting) technical supportfor Adobe Sign and AutoCAD software especially on Mechanical,Architecture toolset and so on.• And do quote the price for partners/resellers.• Engage customer opportunities and transfer of technical knowledge aboutAdobe Sign and Autodesk product (AutoCAD).• Work with vendor/reseller in terms of dealing with end user inquiries and soon (Customer support).• Have to develop a strong vendor (Autodesk/Adobe) relationship to ensurean understanding of the vendor’s products technology positioning Tunjukkan kurang

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  Genting Malaysia Berhad

  Jan 2022 - Apr 2023

  Information Technology Engineer

  Scope of Work:• Provide day to day first level support of the Property Management System Application at Resort World Genting.• PMS focus on the Hotel system such as Genting Hospitality and Property Management System (GhpMS), Invotech Uniform and Laundry, White Conveyor, FCS eConnect/eLaundry/eHousekeeping/mServices, MIWA system, Check In and Check Out Kiosk and so on.• Manages users’ access right and all IT asset inventory.• Implementation of IT policies, procedures and standard documentation.• Provide end user IT support for both local and remote locations daily business operation based on IT ticketing system (ServiceDesk).• Provide technical support via phone, email, remote and onsite, where necessary and for 24/7 operation.• Installation, configuring, monitoring, troubleshooting and managing all hardware and software.• Perform first-level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups (vendor or developer) as per work instructions. Tunjukkan kurang

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  AVM Cloud

  Jan 2023 - now

  Cloud Support Engineer

  Scope of Work:• Focus on AVM Cloud products that focussing on the Cloud Computing and Disaster Recovery software products such as VMware, Veeam Backup & Replication, TrendMicro, Fortinet, Dell, and so on • Takes a role in team as Cloud support and have to understand the technical parts of product (take support case and do follow up) and support through the medium SOF (log case), email and also whatsapp.• Do post-sales support such as provision VM, installation, troubleshooting, technical support for all AVM Cloud products.• Engage customer opportunities and transfer of technical knowledge about the Cloud Computing products.• Work with vendor/reseller in terms of dealing with end user inquiries and customer technical support regarding the Virtual Machine. Tunjukkan kurang

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  Microdium Limited

  Apr 2023 - Jan 2023

  Software Support Engineer

  Scope of Work:• Have to focus on Microdium products that focussing on the Disaster Recovery software products such as server backup - Xopero, Email and Fail Archiving - Mailstore, Waterford, and PC/Laptop Backup - Cibecs, and Datacenter/DR Monitoring - Device42, and Cloud - CleanMail, S3 cloud storage, Office365 to AWS and Cybersecurity - Xcitium, veriato, Cyber VNC.• Takes a role in team as technical support/specialist and have to understand the technical parts of product (take support case and do follow up) and support through the medium CRM (log case), email and also whatsapp.• Must support business development on outstation partner (outside of Klang Valley) via visitation. Mostly just through online meeting.• Do post-sales (deployment, installation, troubleshooting) technical support for all disaster recovery products• Engage customer opportunities and transfer of technical knowledge about the Disaster Recovery software products.• Work with vendor/reseller in terms of dealing with end user inquiries and customer support and so on regarding the backup and so on.• Have to develop a strong vendor Disaster Recovery software relationship to ensure an understanding of the vendor’s products technology positioning Tunjukkan kurang