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Andreia Bessa

Andreia Bessa

Customer Support Specialist

Followers of Andreia Bessa2000 followers
location of Andreia BessaGreater Philadelphia

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  • Timeline

  • About me

    Global Program Lead @ SAP | Cloudified Services Sales & GTM, CS Chief Business Office

  • Education

    • Universidade de São Paulo

      2009 - 2013
      Bachelor of Science - BS

      Activities and Societies: Coursework included a broad overview of management strategy and specifics about management’s role, tasks, and practices within an organization. Learned how to guide a business toward its goals and manage people/resources efficiently. #1 in Best Universities in Latin America

    • Harvard University

      2013 - 2014
      ENGLISH LANGUAGE AND LITERATURE/LETTERS

      Activities and Societies: course focused mainly on analysis, debate and critical theorizing about a large number of published works. - Studied classic as well as contemporary English literature, including novels, plays, prose and poetry. - Read literary works and learned to write persuasive essays on multiple topics, honing skills in drafting, revising, peer review, and using sources responsibly. - Participated in discussions focused on transforming own assertions and viewpoints into coherent arguments, thus enhancing competence as critic. - Learned essential forms of business writing—memos, proposals… Show more - Studied classic as well as contemporary English literature, including novels, plays, prose and poetry. - Read literary works and learned to write persuasive essays on multiple topics, honing skills in drafting, revising, peer review, and using sources responsibly. - Participated in discussions focused on transforming own assertions and viewpoints into coherent arguments, thus enhancing competence as critic. - Learned essential forms of business writing—memos, proposals, presentations, and reports.- Reviewed elements of English grammar (e.g. examining sentence structure, parts of speech, correct verb forms, case of pronouns, agreement, punctuation, and restrictive and nonrestrictive clauses) and gained sustained practice in constructing clear and precise sentences, coherent paragraphs, and well-ordered documents. Show less

    • Rosemont College

      2015 - 2017
      Master of Business Administration - MBA Strategic Leadership 4.0

      Activities and Societies: MBA coursework covered core elements of business, such as accounting, economics, finance, information systems, management and marketing, as well as business fundamentals, leadership, communication and analytical skills that are critical to success in the corporate and or entrepreneurial world.

  • Experience

    • Avis Budget Group

      Nov 2010 - Apr 2013
      Customer Support Specialist

    • SAP

      Apr 2017 - Dec 2017
      Enterprise Support Operations Intern, SAP Digital Business Services

      Worked on data visualization projects and analytics insights, crafting effective presentation materials and reports to share findings that helped drive leadership decision-making.

    • SAP

      Jan 2020 - now

      - Own and execute the Voice of the Customer survey program strategy, using customer feedback data and insights to partner with business executive leadership team on enhancing value realization for customers across their entire cloud journey;- Maintain a deep knowledge of customer engagement health across all regions and LoBs, and continuously assess the business impact of using SAP CSS services to identify wins;- Create and amplifying success stories through strategic storytelling - video, case studies, quotes, event speakers, and peer reference calls;- Build and enhance brand awareness, credibility, and sales potential for the SAP Preferred Success service offering, building bridges with Sales and Marketing teams to align and execute on common goals;- Contribute to the overall SAP marketing strategy, across various channels and milestones, with creative content and customer proof points. Show less - Lead end-to-end customer surveys and research projects, including questionnaire design, development, execution, analysis, insights development, and insights sharing;- Message actionable insights through written reports, self-service dashboards, and stakeholder presentations, equipping and inspiring delivery teams on solutions that address customer needs;- Identified key customer wins and milestones, collaborating cross-functionally to collect referenceable accounts and build customer reference databases.- Produced a portfolio of customer reference assets from scratch (150+) for one of CSS service offerings, creating materials and driving customer advocacy activities at global scale. Show less

      • Global Program Lead, Cloudified Services Sales & GTM, CS Chief Business Office

        Oct 2021 - now

      • Customer Experience & Engagement Specialist, Cloud Success Services

        Dec 2017 - Oct 2021

      • Social Media Manager & Multimedia Content Creator (Fellowship), SAP Global Corporate Affairs

        Jan 2020 - Aug 2020

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Andreia Bessa
      Early Talent Award 2019 SAP Business Women's Network Feb 2020 The Early Talent Award presents a woman in the beginning of her career at SAP who has shown exceptional intellectual curiosity and ability to think creatively.
    • Awarded to Andreia Bessa
      SAP Catalyst Program (Top Talent) 2019 SAP Dec 2019
    • Awarded to Andreia Bessa
      Outstanding Achievement at the Graduate Level Award (MBA Program) Rosemont College Mar 2017 4.0 GPA

  • Volunteer Experience

    • Reading Tutor

      Issued by Achieve Now on Jan 2018
      Achieve NowAssociated with Andreia Bessa