Swati Bhatia

Experience

• 

  Oriserve

  May 2022 - now

  - Spearheaded dynamic dashboard and chatbot development, enhancing user engagement.- Created components for a message type library utilized in chatbots, including forms, carousels, and various message types.- Implemented customizable message components to enhance chatbot interactivity and user experience.- Collaborated with design teams to ensure consistency and usability of message components across different chatbot projects.- Designed bespoke chatbots for Tata Sky, Bajaj, ICICI, and Flynas with React.js.- Proficiently troubleshooted technical issues for uninterrupted service delivery.- Contributed brand-specific features, enhancing engagement and satisfaction.- Developed multilingual chatbots, driving increased engagement and sales.- Architected conversational ad bots, boosting lead conversions for industries.- Streamlined chatbot workflows, improving loading times and user experience.- Conducted A/B experiments to enhance conversion rates and decrease churn. Show less

  • Software Engineer

    May 2024 - now

  • Junior Software Engineer

    May 2023 - May 2024

  • SDE Intern

    May 2022 - May 2023