Joseph Dursley

Experience

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  MANSORI CARS GB LIMITED

  Mar 2017 - now

  Social Media Management & Content Creator

  During my work experience placement at MansoriCarsGB, I was fortunate enough to further my passion for social media management and content creating. I found this to be something which I really enjoy doing and due to being a naturally creative individual. I found that I had no problem with making each piece of work unique to the last. Working with luxury and prestige automotive brands such as Lamborghini, Ferrari, Rolls Royce and Bentley, It was very important that my work reflected the quality of stock we had available. I can honestly say that i felt this was something of which came naturally to me, during my time performing a role of this nature, it felt as if i was developing more within a hobby rather than a job. Voir moins

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  NXT Wave

  Jan 2019 - now

  Sales Person

  During my time with NXT Wave, I had the opportunity to step out of my comfort zone and move to Edinburgh, Scotland with the business to further my skills and experience. What it is like for a business to expand and start from scratch with little to no employees. This really allowed me to progress as a person as I was constantly pushed outside of my comfort zone, i was able to adapt in this situation and still maintain excitement to achieve the most I possibly could.

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  Great Western Railway (GWR)

  Jan 2019 - now

  Customer Service Representative

  - Answering inbound calls and dealing with customer queries and complaints - Responding to customer emails following the set guidelines and templates - Using systems put in place to carry out customer bookings, processing gesture of good will, logging customer complaints, retrieving accurate information and contacting other departments to provide the best service possible - Achieving targets (number of emails and phone calls successfully dealt with) and meeting the required quality required. - Learning the set processes and procedures within GWR and being able to follow them at all times Voir moins