Richard Gallo

Experience

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  Old Navy

  Jan 1995 - Jan 2001

  Operations Manager

  Oversaw scheduling, payroll, and staffing. Organized shipment schedules and ensured proper execution of inventory deliveries. Supervised Merchandise Managers as needed and provided training to all staff.

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  SoHo Networking

  May 1999 - Aug 2003

  Network Technician

  Assisted in building and implementing small to medium sized networks in both a peer-to-peer and Microsoft Active Directory Domain environments. Diagnosed and troubleshot various server and client side issues such as boot problems, network connectivity problems, or printer problems. Assisted in cabling a small school with CAT5e cabling in order to facilitate a small peer-to-peer network.

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  Barnes & Noble

  Aug 2003 - Jul 2004

  Technician

  Assist all Barnes & Noble locations with any computer related issues they might have, which includes troubleshooting server issues, router problems, POS systems, and in-store LAN.Went on site in some cases to install new POS systems to some local stores to help facilitate and ease their upgrade process.

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  Suffolk Federal

  Jun 2004 - Aug 2005

  Assistant Network Administrator

  Assisted the Network Administrator in all aspects of network operation for the credit union.

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  Lloyd Staffing

  Aug 2005 - Nov 2008

  Network Administrator

  Responsible for maintaining 19 Windows-based servers in 6 company locations.Setup and maintain rigid backup schedules to ensure minimal data loss and fast data recovery should a disaster occur.Monitored network performance on a daily basis utilizing tools such as Ethereal and Microsoft Network Monitor.Maintain the company's Cisco equipment which includes a 2821 Integrated Services Router, 1841 as a perimeter router, series 1601, 1700, and 2801 routers in the branch offices, Cisco ASA 5505 Firewall, and a Catalyst 4500 with a multilayer switch blade at the backbone.Maintain a single domain Windows Server 2003 Active Directory environment and Exchange 2003 for over 200 users.Research any new technologies our company may consider implementing. Present new technologies to management that proved beneficial to the company.Implemented and utilize the following software on a daily basis: Symantec Endpoint Protection, Symantec Backup Exec 12, GFI LANGuard, and VNC Scan. Show less

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  CHIPS Technology Group Inc.

  Nov 2008 - Aug 2009

  Systems Engineer

  Part of a team of engineers responsible for maintaining small to medium sized businesses networks.Worked on multiple projects for our clients such as file server migrations, directory migrations, and physical LAN migrations.Worked as a level 2 engineer to assist the front line help desk engineers with escalated calls.Responded to field service calls which required a lot of interaction with the clients.Performed network discoveries for new and existing clients to determine network layouts and systems requirements for projects, utilizing tools such as GFI LANGuard, Look@LAN, and SpiceWorks.As the primary Cisco engineer on staff, I was responsible for setting up new ASA firewalls, routers, and switches for clients as needed. Configured complex site-to-site configurations that included automatic failover between redundant ISP's. Show less

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  Applied Visions, Inc.

  Aug 2009 - Nov 2015

  Systems Administrator

  Responsible for the network infrastructure of a software development firm with 55 employees, 75 workstations, 10 physical servers, and 27 virtual servers.Worked with management and users to completely rebuild a network that suffered from a vacant Systems Administrator position for over 5 years.Responsible for a hosted VoIP phone system that consists of dedicated gigabit switches and Polycom VoIP phones.Ensured backups are done and verified on a daily basis.Maintained various site to site VPN’s with one branch office and two other business partners.Assisted software developers when needed on various government software development projects.Coordinated new virtualization efforts to facilitate the move to a smaller carbon footprint for the company. Show less

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  CA Technologies

  Nov 2015 - Feb 2018

  Sr. Platform Administrator

  Currently responsible for the Microsoft technologies here, specifically Exchange Server 2010/2013, Exchange Online (inclusive of Office 365 and related technologies), Active Directory, and more recently, Azure. I proactively take action to keep our messaging environment running smoothly, as well maintaining the health of Active Directory.

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  Microsoft

  Mar 2018 - Mar 2020

  Premier Field Engineer

  My job is to help customers achieve more by utilizing the full potential of the Office 365 stack, specifically Exchange Online, Exchange Online Protection, Advanced Threat Protection, Security & Compliance Center, and more. I'm a firm believer that a proactive and defense-in-depth approach to managing an Office 365 tenant is the best way to stay protected while fully unlocking the potential this powerful platform has to offer.By delivering valuable engagements like the Office 365: Security Optimization Assessment and the Security & Compliance Center Workshop, or jumping in on a phone advisory, I get to personally work with customers to help them through their journey in the cloud. Show less

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  Tanium

  Mar 2020 - May 2021

  Technical Account Manager

  -Work directly with customers to support their Tanium infrastructure and support expansion of use in the enterprise. This entails working with multiple technologies and understanding, on the fly, what customers may need to solve a problem.-Subject Matter Expert with Tanium Enforce which is a Tanium module that allows customers to manage, at scale, native Microsoft technology such as AppLocker, BitLocker, and Local Security Policies. It also allows native management of MacOS encryption and Linux firewall.-Ensure that there is complete documentation of the Tanium environment, as well making sure all communication records are kept.-Perform demonstrations of the various modules of the Tanium platform to both drive use and expand use-cases in the enterprise-Work as a trusted advisor for customers serving as a liaison between Tanium and executive management. Show less

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  Microsoft

  May 2021 - now

  Working with my customers in the Health & Life Sciences vertical, I help them come up with a strategy for deploying Intune across their estate, across all platforms, desktop and mobile devices.

  • Sr. Cloud Solution Architect

    Mar 2024 - now

  • Cloud Solution Architect

    Jul 2022 - Mar 2024

  • Customer Engineer

    May 2021 - Jul 2022