Kheder Badran

Experience

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  Syrian Computer Society (SCS)

  Jan 2021 - Jan 2022

  Information Technology Technical Support

  •Respond to user inquiries and provide technical assistance via various channels (phone, email, chat, etc.).• Troubleshoot and resolve hardware, software, and network issues.• Assist users with software installations, configurations, and updates.• Identify and escalate complex or recurring issues to appropriate teams.• Perform hardware and software installations, configurations, and upgrades.• Conduct regular maintenance tasks on computer systems, networks, and peripherals.• Diagnose and resolve hardware and software failures.• Coordinate with vendors for equipment repairs or replacements.• Communicate technical information effectively to non-technical users רוצה לראות פחות

• 

  Kirby Company

  Jan 2022 - Jan 2023

  Sales Engineer

  • Communicate with potential customers, analyze their needs, and requirements.• Establish and maintain strong relationships with existing customers and enhance their satisfaction.• Provide technical consultations and customized solutions to clients and offer necessary support.• Possess in-depth technical knowledge of the company's products and capabilities.• Deliver presentations and product demonstrations.• Participate in product installation and implementation for clients and provide necessary training.• Conduct market research and identify potential business opportunities. רוצה לראות פחות

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  MTN SYRIA

  Jan 2023 - now

  Systems Administration-Linux

  • Technically support Linux Servers and all other Linux servers.• devices configuration SAN Switches• Build and administrate Linux Servers.• VMware vSphere:Deploy,Configure,Manage [V8]• VMware NSX:Install,Configure,Manage [V4.0]• Prepare progress reporting and other statistical reports.• Install new hardware in datacenters.• Document procedures.• Generate utilization and capacity planning reports and recommend system improvements.• Evaluate and recommend new server hardware.• Operate the backup system for all system including backup or restore oprations. רוצה לראות פחות