Luke Curtis

Experience

• 

  Tesco Sourcing

  Jun 2015 - Sept 2015

  Customer Assistant

  Part time occupation, whilst i was still in education.Trained on several departments such as; Checkouts, Fresh Food, Dry Goods and Orders.My main responsibilities would include dealing with delivery on a daily basis, ensuring sheves where stacked and maintained to high standard, I would also be carrying out exceptional customers service throughout my shift.

• 

  Arriva Trains Wales

  Sept 2015 - Jun 2020

  Arriva Trains Wales is part of the Arriva Group - one of the largest providers of passenger transport in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries each year. Arriva is part of Deutsche Bahn (DB) and is responsible for DB's regional passenger transport services outside Germany.On a network covering over 1,000 miles, Arriva Trains Wales provides inter-urban, rural and commuter passenger rail services throughout Wales and the English border counties, providing local and long distance services to destinations including Swansea, Cardiff, Newport, Birmingham, Chester and Manchester.Our fleet of 128 trains operate 956 daily services across 1,009 routes miles and handle around 88,000 passenger journeys each day and 30.5 million passenger journeys per year. We also operate 247 stations throughout Wales and England, 55 of which are staffed, and connect with three major international airports and three international ferry ports.We have developed strong relationships with customers, transport bodies and tendering authorities alike. We work closely with the Welsh Government to deliver crucial rail elements of its National Transport Plan. As such, we have invested more than £30 million in infrastructure and fleet improvements as well as enhancing ticketing and information facilities for our customers.Success at a glance:Consistently the best regional and second best national ‘right time’ performing rail operator in the UK.Average annual passenger satisfaction in 2015 was 85.6%, up 6.6% from when the franchise started and 4.6% above the franchise benchmark.Arriva Trains Wales has improved in 31 out of the 32 different areas of measurement in the National Rail Passenger Survey over the past decade.We are passionate, proud people delivering excellent service - every time!SpecialtiesPassenger Transport, Customer Service, and Rail Travel Show less

  • Projects Interface Assist

    Jul 2017 - Jun 2020

  • Project Interface Apprentice

    Sept 2015 - Jul 2017
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  Transport for Wales Rail/ Trafnidiaeth Cymru Gwasanaethau Trên

  Jun 2020 - Oct 2023

  • Project Manager

    May 2021 - Oct 2023

  • Project Interface Manager

    Jun 2020 - May 2021
• 

  TC Consult Ltd

  Oct 2023 - now

  • Senior Project Manager

    Jul 2024 - now

  • Project Manager

    Oct 2023 - Jul 2024