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Gavin W.

Gavin W.

Customer Service Representative

Followers of Gavin W.38 followers
location of Gavin W.Auckland, Auckland, New Zealand

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  • Timeline

  • About me

    Banker @ BNZ LIMITED | Communication, Attention to Detail

  • Education

    • The University of Auckland

      2001 - 2005
      PHD in S.h.i.t various

  • Experience

    • Dick Smith Electronics

      May 2000 - Apr 2005
      Customer Service Representative

    • IiNet

      Mar 2006 - Feb 2007
      Inbound Customer Service Representative

    • TBTC Perth South

      Feb 2007 - Jun 2008
      Technical Customer Support Representative

    • SLINGSHOT

      May 2010 - Aug 2011
      Inbound Customer Service Representative

      Sales, Billing and Tech support tier 1

    • Pulse Energy

      Jun 2016 - Nov 2016
      Call Center Customer Service Representative

    • Ticketmaster New Zealand

      Jul 2018 - Aug 2020
      Call Center Customer Service Representative tier2

      Answer calls - sales, related info of events, diability bookings.Respond to emails of various natures on current or future events.Provide support to call centre staff tier1

    • Spark New Zealand

      Jan 2021 - Jul 2021
      Customer Service Representative

      Inbound/Outbound sales, billing and technical on Sparks new 5G Wireless Broadband product launch. Was on a 6 month contract.

    • Concentrix

      Nov 2022 - Sept 2023

      Real time Analyst, looking after 20+ heads in a small government account within Concentrix. Booking meetings, updating adherence, updating profile access, tracking SL for day/week/month.

      • Customer Service Specialist

        Jan 2022 - Sept 2023

      • Workforce Management Analyst

        Nov 2022 - Apr 2023

    • BNZ LIMITED

      Sept 2023 - now
      Banker

  • Licenses & Certifications