Nerine Perelaer

Experience

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  Previous positions held

  Jan 1988 - Dec 2003

  Human Resources Office Manager, Facilities Management

  PREVIOUS POSITIONS HELDBarclays: Office Manager / Human Resources / Facilities Management Jul 1996-Dec 2003Sanlam Properties: Financial Controller Jan 1991-Jun 1996 Trust Bank: Bank teller, Savings and Deposits Jan 1988-Dec 1990

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  Absa Capital

  Jan 2004 - Dec 2007

  Main Functions: Event Management for national Barclays hospitality and sponsorship initiativesDevelop event strategies and proposalsProject Management event and sponsorship initiativesStrategise, manage and execute networking programmes for Group Directors Client liaisonBudget management Managing of day-to-day activities of the department and reporting to the head of Investment Banking DivisionResponsible for Operations ManagementFocus on strategic, tactical and short-term Operations Management (i.e. development, design, operation and improvement of the systems that create and deliver Investment Banking Divisions products/services)Staff compliment of 12

  • Events Manager

    Jan 2006 - Dec 2007

  • Chief Operating Officer

    Jan 2004 - Dec 2005
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  Barclays Africa Group Limited

  Jan 2008 - Nov 2014

  Marketing Consultant

  Main Functions: Design, plan and implementation the marketing strategy for Business, Private and Islamic BankingPromote the alignment of marketing and business strategies in Retail and Business Banking, including all segment and sector integrationResponsible for national marketing budgets and budget reportingReport and track the Business, Private and Islamic Banking brand position through market research, marketing and reputation indexesDevelop relevant marketing strategies which meet the economic cycle challenges and identify business opportunities to strengthen the marketing strategyIdentify opportunities to help strengthen customer relationship through retention, cross-sell, service, sales incentives and customer initiativesManage external and internal suppliers to ensure optimal output for the business Manage relationships with Advertising and PR agencies to ensure brand consistencyWrite advertising briefs to relevant advertising agencies Provide creative input and direction to advertising and PR agenciesContinuously provide and council leadership on interactive thought and market leadership and project manage teams for various marketing and sponsorship initiativesDeliver innovative marketing and business solutions Position the Absa Business, Private and Islamic Banking brand internally in the Group and leverage other Group related marketing initiativesResponsible for marketing return on investmentRegional and national marketing project campaign coordinationIntegrate the Marketing, Communication, PR, Media and Event components to ensure consistency of experience for all stakeholders and customers Show less

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  Nora of All Trades

  Feb 2015 - May 2017

  Owner and Manager

  Personal Concierge services.We do it all:HousekeepingDeclutter and organisingLaundryGrocery ShoppingKids parties and so much moreWebsitehttp://nerineperelaer.wix.com/nora-of-all-tradesWe charge per hour rather than per task.

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  Woolworths Supermarkets

  Jun 2017 - Sept 2022

  Detail-oriented Bakery Manager delegating work assignments to effectively utilise associate talents and abilities and maximise bakery department productivity and profits. Minimized shrink through proper utilization of standard practices. Facilitated protocols to maintain safe working conditions. I am a dedicated and hardworking individual with good communication skills and positive attitude and also have more than 18 years of extensive experience in marketing, sponsorships, events and operations.In my current role: Coordinating product ordering, receiving and stocking. Assessed inventory levels and reordered pantry items to keep adequate stock on hand. Minimize cross-contamination and infection risks by consistently following safe food handling procedures.Execute Sales plans to maintain and increase sales. Demonstrate product and layout execution to staff, following food safety standards and sanitation guidelines. Cooperate with other departments to cross-merchandise bakery items & drive sales. Execute quality standards, rotating product and removing damaged items from display cases. Guide bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service.• Keep food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations. Maximize food quality by monitoring shipments, preparation & food handling by team members. Work with vendors to establish strong relationships & maintain proper inventory supplies. Train employees on safety standards and performance strategies. Enforce staff performance and service standards to deliver consistent and positive customer experiences. Seek out and implement methods to improve service and team performance to boost business sustainability. Motivate bakers by establishing goals to increase productivity and quality. Implement surface and equipment schedules & standards to maintain clean and sanitized kitchen. Show less Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.Planned and prepared workflow schedules, delegating tasks for 10 -member team. Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels. Produced monthly sales and performance reports, supporting operational planning and strategic decision making. Delegated daily tasks to team members to optimize team productivity. Collaborated with store manager to develop strategies for achieving sales and profit goals. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Organized schedules, workflows and shift coverage to meet expected business demands. • Supported sales management to optimize business development. Analyzed trends, identifying consumer demand and forecasting seasonal trends. Managed personnel scheduling, facilitating adequate coverage to meet demand.Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions. Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence. • Delegated tasks to specific employees based on individual knowledge and strengths.Taught staff how to handle difficult situations with calm and professionalism.Delivered empathy and persuasive negotiation talents to promote memorable customer experience. Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.Delegated tasks to employees based upon individual strengths and experience. Show less Answered customer questions and addressed any complaints in a timely and courteous mannerConducted personnel performance appraisals to assess the training needs of staff membersProvided training to improve the knowledge base of staff and utilised cross-training methods to maintain productivity when employees were absentStocked shelves and racks and ensured pop up bins were kept in the right place to attract customers into the storeWorked as a team member to provide the highest level of service to customersDelegated work to employees based in shift requirements, individual strengths and unique training also determining load size and adequate hours to fill stockOffered direction and gave constructive feedback to motivate team membersBuilt and maintained effective relationships with peers and upper managementMarked clearance products with updated price tags Show less

  • Bakery Manager

    May 2020 - Sept 2022

  • Assistant Manager : Fresh Convenience

    Sept 2019 - Apr 2020

  • Replenishment Night Manager

    Jun 2017 - Aug 2019
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  Coles Group

  Sept 2022 - Mar 2023

  Bakery Manager

  Reporting to the Store Manager, I have full accountability for the day-to-day running of the bakery department. I take pride in contributing to a store that is exceptionally presented, welcoming and engaging for our customers, team members and local community.• I have experience working in a fast-paced environment• Direct leadership experience which enables me to lead, coach and develop a team to meet sales targets, cost control and rostering requirements• Maintain excellent department standards including monitoring stock, rotation routines, wastage, shrinkage, and quality control• Driving a one team culture which celebrates success and puts team members health, safety, and wellbeing first• To delight customers with an outstanding shopping experience• Ability to look ahead, energise a team and deliver with pride Show less

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  Kathmandu

  Mar 2023 - now

  • Store Manager

    Oct 2023 - now

  • Assistant Store Manager

    Mar 2023 - Dec 2023