Mihaela Tomas

Experience

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  The Bucharest University of Economic Studies

  Oct 2003 - Jun 2004

  Library Consultant and Personal Assistant for Management

  Management support and implementation of new library based services and programs across the long distance learning universities governed by the Academy of Economical Studies

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  Nobel Romania

  Jun 2004 - Mar 2007

  Senior Customer Service Representative, Customer Service Trainer, Quality Coach

  Customer care role and business development for new telecom products and services.Call audit and monitoring for rating purposes in order to ensure the company policies are followedImplementing a new scorecard system based on progressive tech supportNew hire training/mentoring on a regular basis and training updates for all other staff membersCoaching team members on areas of opportunity in order to achieve their goalsCoordinating meetings internally and also externally for the team members and the leadership team Show less

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  Oracle

  Mar 2007 - now

  Responsible for leading and developing Oracle Guided Learning (OGL) initiatives to ensure Oracle customers—including European Sovereign Cloud clients and major international organizations such as the European Investment Bank, United Nations institutions, global banking groups, and companies in the sustainable food industry—have the knowledge and tools to effectively adopt Oracle’s cloud solutions.This role partners closely with technical, operational, sales, and training teams to design and deliver tailored enablement programs aligned with business and customer objectives.Key Responsibilities:Develop and execute OGL enablement strategies to drive user adoption and competency for European Sovereign Cloud, public sector, and commercial customers.Collaborate with internal stakeholders and product teams to gather requirements and deliver customized learning solutions for clients such as EIB, UN agencies, banking institutions, and sustainability-driven enterprises.Create, curate, and deliver OGL content—including interactive tutorials, guides, and e-learning modules—tailored to diverse customer needs.Lead end-to-end enablement projects, managing timelines, resources, and delivery expectations.Facilitate OGL sessions, workshops, and trainings to equip users with essential skills and knowledge.Monitor, analyze, and refine enablement programs using customer feedback and data insights.Apply best practices for continuous learning to ensure content remains up-to-date, relevant, and impactful. Show less Customer Success Management:Lead coaching sessions with Customer Success and Learning Management teams to achieve Cloud Learning Subscription renewal targets. Attend customer calls to assess usage and develop renewal or expansion strategies. Oversee reporting and customer success activities for key Oracle University Learning Portal implementations. Oracle Guided Learning (OGL) Regional Consultant:Maintain OGL attachment rates on Oracle SaaS deals to support sales targets. Deliver presentations and demos for stakeholders. Channel Management:Support channel and delivery partners through cloud migration and blended delivery. Manage partner relationships, contracts, communication, enablement, and onboarding. Sustain at least 30% of EMEA revenue through channels and contribute to margin growth. Develop and deploy OCI training schedules for strategic partners. Sales Readiness and Operations:Support EMEA Tech & SaaS sales operations, collaborating with global teams to improve and automate sales processes, and ensure accurate forecasting. Drive adoption of sales tools and best practices in deal management. Show less Manage a global team of 20 Sales Operations Specialists, Team Leads, and Project Managers across EMEA & APAC, supporting contracting, revenue reporting, invoicing, purchasing, deal processing, quoting, credit, collections, and partner operations. Drive change management during Oracle’s cloud transition, implementing new tools and automating processes within Oracle University. Serve as an operational consultant for Sales and Channel teams, and lead coaching, training, and enablement programs to ensure team efficiency and quality. Collaborate closely with internal teams including Oracle Partner Network, Sales, Legal, HR, and Finance. Show less Oversee planning and coordination of EMEA Order Entry & Partner Operations across all countries, ensuring alignment with Oracle business practices. Collaborate closely with Oracle Partner Network, Sales, Shared Services, Finance, Legal, and HR. Manage team performance through regular reporting, expert analysis, accurate data entry, and process updates. Lead training, coaching, and appraisal programs, troubleshoot stakeholder queries, and act as main process trainer and escalation point. Build and develop team skills, establish KPIs, and report on departmental growth and performance. Show less

  • Oracle Guided Learning - EU Sovereign Cloud Datacenter Enablement Lead

    Jun 2024 - now

  • Oracle University EMEA Commercial and Partner Manager

    Oct 2021 - Sept 2024

  • Commercial Lead for Oracle University EMEA Tech VP

    Aug 2020 - Oct 2021

  • Global Operations and Purchasing Senior Manager

    Jan 2016 - Aug 2020

  • Global Operations EMEA Team Lead: Key Accounts, Partner Processing & Order Administration

    Nov 2014 - Jan 2016

  • Field & Partner Sales Operations Senior Specialist

    Mar 2007 - Nov 2014
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  Private Psychology Practice – Mihaela Tomas

  Jan 2024 - now

  Psychological Services | Consulting | Educational Projects | Coaching

  Private Psychology Practice – Mihaela TomasPsychological Services | Consulting | Educational Projects | CoachingWithin the Private Psychology Practice, I provide integrated psychological services, consulting, and personal and professional development programs tailored to individual, organizational, and community needs. My work includes psychological assessment and intervention, coaching, and the development and implementation of educational projects in collaboration with Asociatia Albastru pentru Umanitate, with a strong focus on education, nutrition, wellbeing, and socio-emotional development.Key Responsibilities and Activities:Delivering psychological services: assessment, counseling, intervention, and emotional support for adults, adolescents, and families.Providing individual and group coaching to support personal, emotional, and professional growth.Designing and facilitating workshops, trainings, and development sessions for organizations, educators, and community groups.Offering psychological and organizational consulting aimed at improving communication, workplace climate, and interpersonal relations.Creating educational materials, guides, and resources on emotional well being and personal development.Collaborating with NGOs, educational institutions, and community partners on projects with social impact. Show less