Kenny Yarbrough

Experience

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  Oklahoma Army National Guard

  Aug 1996 - Feb 2003

  Ground Surveillance Systems Operator

  Trained to work in small teams to operate ground surveillance radar or remote sensor systems in order to monitor vehicle or foot traffic, and determine number, type, and direction of targets.

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  MidFirst Bank

  Dec 2001 - Apr 2004

  Teller

  Processed transactions for customers.Identified the needs of customers and suggested products and services as needed.Tracked potential sales using a referral and sales tracking system, and made follow-up calls to close sales. Performed daily closing duties that included making sure all doors and vaults were locked, all cash and negotiable items were secured, and making sure all alarms were properly set.

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  BancFirst

  Jun 2004 - Mar 2006

  Performed troubleshooting on bank card processing machines and software. Was responsible for the training and customer service for all BancFirst customers in the Oklahoma City area that were using our credit card processing and check verification services. By helping to retain customers, we were able to average a net increase of five customers per month.Ensured everything was configured properly for new customers such as making sure all appropriate card types were accepted, their credit card terminal had the correct prompts turned on, and addresses and phone numbers were correct.Traveled to merchant locations to setup their credit card terminals or software and then trained them.Monitored reports and statements to identify merchants that needed remedial training or that could benefit from different equipment and features.Maintained a stock of supplies to provide to merchants for their credit card processing needs.Created monthly reports in Excel to track income, expenses, and measures of performance. Show less Helped retain two tellers that were close to being terminated by providing remedial training.Trained new tellers on bank policy and procedure.Trained tellers on their equipment and supervised them to ensure they were processing transactions correctly and correctly following policy.Evaluated the strengths and weaknesses of trainees and wrote formal evaluations to help focus their continued training when they reached their permanent branch.Processed transactions for customers.Assisted the commercial vault in handling large business deposits. Show less

  • Merchant Services Operations and Training Representative

    Dec 2004 - Mar 2006

  • Teller Trainer

    Jun 2004 - Dec 2004
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  Dell

  Mar 2006 - Apr 2014

  Served as an escalation point for enterprise software issues, specializing in Windows Server and systems management. Areas of support include Windows networking, Hyper-V virtualization, performance troubleshooting, and Dell OpenManage products.Taught classes on systems management products. Classes conducted include Dell OpenManage Essentials, Dell SupportAssist, Dell Repository Manager, and System Center Operations Manager.Identify issues with Dell systems products and Microsoft applications and escalate as necessary to get them resolved. Show less Supervised a team of 17 technicians.Assisted technicians in diagnosing hardware and software issues. Coached technicians in areas such as technical skills, call flow, call logging, and case management as needed.Analyzed technicians' metrics and audited chat sessions to identify areas where technicians needed improvement, and developed coaching plans. Areas of support for my group include servers, monitors, KVM's, tape backup units, and Windows Server 2003/2008. In this position I have brought up the customer experience rating of two different teams.Received Circle of Excellence award for outstanding performance in the 4th quarter of 2008.Received a Certificate of Appreciation for my efforts in developing and delivering training material. Show less Taught various classes to other technicians. This included classes on newly released servers, RAID technology, and tape drives. Assisted customers in diagnosing problems with their servers, and dispatched parts and service as needed.Did a rotation as a dispatch auditor/ case management mod where I audited dispatches setup by other technicians and followed up on more severe cases to ensure they were taken care of. I also assisted other techs with difficult dispatches and coached technicians on dispatching issues. Received a Bronze Star Award for development of training materials and teaching classes. Show less

  • Senior ProSupport Engineer

    Sept 2011 - Apr 2014

  • Technical Trainer

    Jan 2010 - Sept 2011

  • Server Support Team Lead

    Sept 2007 - Jan 2010

  • Server Support Technician

    Mar 2006 - Sept 2007
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  Chesapeake Energy

  Apr 2014 - Aug 2020

  Systems Administrator

  Handled VMware vCenter Server design for a complete hardware refresh. This included cluster layout, configuring distributed virtual switches, alarm actions, Active Directory integration, and folder permissions. I was a key player in 4000 virtual machine migrations and dozens of physical to virtual migrations. Deployed and maintained vRealize products including Operations, Network Insights, and LifeCycle Manager. Scripted deployment of virtual machines to determine cluster, network, and necessary customizations.Helped maintain 1000+ Windows Servers up to Windows Server 2019. Public cloud experience including Azure, AWS, and VMware on AWS. Hyperconverged Infrastructure experience including VMware VSAN. Show less

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  Amazon Web Services (AWS)

  Aug 2020 - Jun 2024

  Senior AWS Instructor

  • Delivered AWS classes in a variety of areas including migration, security, architecting, operations, and developing. • Acted as a mentor to newer instructors and freelancers to help them become authorized as AWS Authorized Instructors. • Delivered public webinars to audiences that sometimes numbered in the hundreds. • Delivered classes on specialized AWS partitions such as GovCloud.

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  Pantheon Data

  Jun 2024 - now

  AWS Cloud Migration Engineer