
Makshuda Happy
Student Counselor

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Connect with Makshuda Happy to Send Message
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About me
Student Counselor turned Customer Service Representative | Empathetic, Solutions-Oriented, and Customer-Focused
Education

Sylhet Agricultural University
2017 - 2019Master's degree Horticulture CGPA 3.92 out of 4.00
Sylhet Agricultural University
2013 - 2016Bachelor's degree AGRICULTURE, AGRICULTURE OPERATIONS, AND RELATED SCIENCES CGPA 3.50 out of 4.00
Experience

International Corporate Services -ICS
Jan 2019 - Jun 2022Student CounselorResponsibilities:1. Provide one-on-one counseling sessions to students, offering emotional support, guidance, and advice on personal, academic, and career-related issues. Help students develop coping strategies, manage stress, and overcome challenges.2. Facilitate group counseling sessions or support groups for students dealing with similar concerns or issues. Create a safe and inclusive environment for students to share their experiences, provide mutual support, and learn from one another.3. Conduct assessments and evaluations to identify students' needs, strengths, and areas for improvement. Use appropriate assessment tools and techniques to gather information and make informed recommendations for intervention or support.4. Assist students in developing effective study skills, time management techniques, and organizational strategies. Collaborate with teachers and administrators to address academic challenges and promote student success.5. Help students explore career options, identify their interests, skills, and values, and make informed decisions about their educational and career paths. Provide resources, workshops, and counseling sessions focused on career planning, resume building, job search strategies, and interview preparation.6. Collaborate with other professionals, such as psychologists, social workers, or educators, to ensure comprehensive support for students. Make appropriate referrals to external agencies or specialists when necessary, and maintain relationships with community resources to facilitate access to additional support. Show less

Pan-n-Ice Ltd
Dec 2022 - nowCustomer Service Representative
Licenses & Certifications
- View certificate

Customer Service: Managing Customer Expectations
LinkedInMay 2023
Honors & Awards
- Awarded to Makshuda HappyNational Science and Technology Fellowship Ministry of Education, Bangladesh. Jul 2017 1. Received financial grants from the Ministry of Education, Bangladesh during Master's program.2. Conducted research on Horticultural Science.
Volunteer Experience
Blood Donor
Issued by Bangladesh Red Crescent Society (BDRCS) on Jan 2013
Associated with Makshuda Happy
Languages
- enEnglish
- beBengali
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