Rawan Al-Harbi

Experience

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  Bupa Arabia

  Mar 2010 - Aug 2010

  Customer Service Agent

  • Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Was assigned as a team coach to train and develop new recruits on their job responsibilities and conduct induction and onboarding sessions for female employees

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  Marsh

  Aug 2011 - May 2012

  Claims Supervisor

  • Acted a single point of contact for medical providers, corporate customers and insurance companies for resolving issues related to insurance claims. • I was responsible on the development and the implementation of business plan aimed to establish a customer service call center and was responsible for resource allocation and budgeting to process mapping and defining service scope• I was responsible on recruiting female employees, asses their skill set and job suitability and participate in job interviews with senior management• Developing periodical business performance and analytical reports for the senior management Show less

• 

  Ingeus Saudi Arabia

  Jul 2014 - May 2018

  I report directly to the head of the females Job Placement Center at Ingeus and directly responsible on qualifying and equipping job seekers and company employees with the right soft skills through focused workshops and training sessions, and work with them to increase the rate of their employability in the job market, such skills include: Customer Service mindset for frontline employees, interpersonal communication skills, negation skills, personal productivity, and work/life balance. • Consistently achieving no less than 96% as average for workshop satisfaction and achieved aims for training. • Successfully conducted 9 workshops on career development and job search for KSU female students during ingeus participation at the KSU career fairs. Show less

  • Group Facilitator/Trainer

    Nov 2014 - May 2018

  • Employment Advisor

    Jul 2014 - Oct 2014
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  Self-employed

  May 2018 - now

  Freelance Trainer