Naja M. Collins

Experience

• 

  Georgia State University

  Aug 2018 - May 2021

  Responsible for planning, executing, and digital content for Georgia State University Student Center social media channels as well as an assistant with some design work for signage and information displays throughout the Student Center facilities. Planning and implementing events designed for graduate, professional and non-traditional students as well as increasing exposure to venues and attractions that the metro Atlanta area has to offer. Coordinate events throughout the year focused on enrichment programs, social engagement, and family-friendly activities.

  • Digital Marketing Assistant

    Nov 2020 - May 2021

  • Spolight Committee director

    Jun 2020 - May 2021

  • Student Assistant

    Aug 2018 - May 2020
• 

  Foot Locker

  Nov 2018 - Aug 2020

  Sales Associate

  Responsible for developing and executing Go to Market strategies, resulting in increased sales and profit. Assisted in conducting customer research for targeting and positioning and developed a survey for customers to give feedback for our in-store service by reducing customer complaints by 60%; Implemented a goal high than the goal of the day for the store to generate more revenue; resulting in increased sales by 20%. Presented expertise in products and trends to fit customer’s needs. Delivered sales and exceed daily quotas, while having outstanding customer service. Maintain awareness of all product knowledge and staying up to date on current products and trends. Mentor all incoming sales associates to help establish cooperative and efficient team Show less

• 

  Georgia State Athletics

  Jan 2021 - May 2021

  Marketing Management Intern

  Conducted market research and competitive analysis through the use of theme boards, SWOT/PEST, Journey Maps, to evaluate trends, promotional elements, pricing, and brand positioning of current product offerings and build a strategy and marketing plan to drive customer demand for the student and general consumer customer market segments. Scheduled to present recommendations to Athletic Director Charlie Cobb and his marketing and sales teams of Georgia State Athletics Department, and fellow students. Show less

• 

  U.S. Bank

  Nov 2021 - Aug 2022

  Customer Experience Specialist

  Answer incoming calls and assist customers with questions and concerns related to their U.S. Bank accounts•Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy•Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services•Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs•Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first•De-escalate situations involving dissatisfied customers, offering patient assistance and support•Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools•Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service Show less

• 

  Insight Global

  Sept 2022 - now

  * Understand the terms of master service agreements or other governing documents that contain compliance requirements * Map the source of all compliance requirements contained in compliance checklists (e.g., master services agreement, IG policy, or client request) * Read, interpret, and run background checks, drug screens, etc. and identify issues that may violate compliance * Be able to navigate ComTrak, Atlis, Erecruit and eStaff 365 to investigate compliance issues, confirm start dates, locate and investigate contractor resume information, retrieve requisitions, locate and observe timesheets, etc. * Follow up with recruiters and account managers in a timely manner (within 24 hours) * Understand when to escalate issues/keep your lead or supervisor involved * Drive the receipt of information for ongoing compliance requirements from recruiter and account managers when nonresponsive. * Maintain compliance with federal and state regulations concerning pre-hire employment. * Apply judgment when interpreting ambiguous contract requirements * Evaluate whether questionable background results represent a compliance violation and adjudicate backgrounds accordingly * Escalate issues and work with higher-ups to ensure account visibility when issues arise *Audit on high level accounts Show less * Understand the terms of master service agreements or other governing documents that contain compliance requirements * Map the source of all compliance requirements contained in compliance checklists (e.g., master services agreement, IG policy, or client request) * Read, interpret, and run background checks, drug screens, etc. and identify issues that may violate compliance * Be able to navigate ComTrak, Atlis, Erecruit and eStaff 365 to investigate compliance issues, confirm start dates, locate and investigate contractor resume information, retrieve requisitions, locate and observe timesheets, etc. * Follow up with recruiters and account managers in a timely manner (within 24 hours) * Understand when to escalate issues/keep your lead or supervisor involved * Drive the receipt of information for ongoing compliance requirements from recruiter and account managers when nonresponsive. * Maintain compliance with federal and state regulations concerning pre-hire employment. * Apply judgment when interpreting ambiguous contract requirements * Evaluate whether questionable background results represent a compliance violation and adjudicate backgrounds accordingly * Escalate issues and work with higher-ups to ensure account visibility when issues arise Show less

  • Quality Assurance Coordinator, Sr.

    Apr 2025 - now

  • Quality Assurance Coordinator

    Nov 2023 - Apr 2025

  • Compliance Specialist

    Sept 2022 - Nov 2023