Mduduzi Ndlovu

Experience

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  Microsoft South Africa

  Mar 2015 - Nov 2015

  Technology Solutions Professional

  Working with client ranging from Small, Medium and large companies to establish and understand their business needs. Devising and delivering appropriate Microsoft Office 365 technical solutions to meet client and Business requirements. Planning Business processes and deploying users to Office 365. Consulting for clients , providing liaison, ongoing communication, managing client expectations and dealing with client issues.

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  Max.asp

  May 2015 - Jun 2015

  Microsoft Business Development Consultant

  Cleansing data and profiling of Microsoft existing and potential clients by Calling (Cold calling) them asking and confirming data already captured.

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  Omnia Holdings

  Nov 2015 - Apr 2016

  IT Helpdesk Analyst

  Evaluating IT infrastructure for Pre Installation of Office365.Backing local data of user for migration.Installing Windows 8.1 Enterprise and Office 365 Pro Plus.Reloading business authorized software.Imaging of user hard drive with standard software’s.Adding users to company Domain.Configuring internet setting (IP, VPN) of users.Replicating/Upgrading of network and graphics drivers. Granting new passwords.Migrating users to Office365 E3 plan Outlook, Skype for Business(Lync), OneDrive, PowerPoint, Word, Excel, Project.Company Intune AD Group.Recover PST files and Notes archives of internal users.Replicate the Z-Scaller (Internet browser) Chrome + IE.Reporting directly to Project Manager.Providing end-user training of Office365. Show less

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  Deloitte South Africa

  May 2016 - Dec 2018

  Senior Consultant (DESMAT)

  Working as a Software Support and Maintenance Specialist, responsible for management of client software and hardware related issues, bugs, queries and RFCs. I have required an understanding of client requirements and I am actively participating in a collaborative manner with internal and external stakeholders. Daily tasks entail, logging and recording of client reported issues and requests, drafting of root cause analyses, correctly escalating requests, providing feedback to clients and drafting of technical documentation. My role extends to gathering system requirements for new modules / system enhancements and actively communicate those requirements and timelines with developers, stakeholders and system users. Show less

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  Maplewave

  Jan 2019 - Oct 2024

  IT Business Analyst

  Working as an IT Business Analyst / Support Consultant. I am responsible for managing day to day support of the systems, from client related queries to service providers. My role extends to identifying problems within the system and solutions on how to improve on those processes.

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  Deloitte

  Sept 2022 - now

  • Manager - IT Business Analyst

    Aug 2024 - now

  • Assistant Manager - IT Business Analyst

    Sept 2022 - Jul 2024